Position Summary
We are seeking a proactive, hands-on Onsite IT Support & Asset Recovery Technician to support onsite IT operations, asset recovery initiatives, and end-user hardware support. This role will focus on clearing physical PC offboarding backlogs, staging and deploying hardware, executing new-hire workstation setups, and providing local desk-side support. The ideal candidate thrives in a fast-paced environment and has strong experience with hardware management, asset tracking, and customer-facing IT support.
Core Responsibilities
Asset Recovery & Offboarding (60%)
- Execute physical hardware offboarding processes.
- Receive, audit, wipe, pack, and log returned laptop inventory.
- Assist with clearing existing asset recovery backlogs.
- Manage local depot operations, including packing, shipping, and return logistics.
- Ensure proper chain-of-custody and documentation for all hardware assets.
Provisioning & Desk Setups (20%)
- Image, configure, stage, and deploy Windows 11 and macOS devices.
- Prepare laptops, desktops, monitors, and peripherals for new hires.
- Complete workstation setups and technology refresh activities.
- Perform quality checks and ensure equipment readiness prior to deployment.
Onsite Hardware Support (20%)
- Provide walk-up and desk-side technical support for local operations.
- Troubleshoot hardware, monitor, peripheral, and basic connectivity issues.
- Support end users with device setup and hardware-related incidents.
- Escalate complex issues through established support channels when necessary.
IT Asset Management
- Maintain accurate hardware inventory records within ServiceNow (ITAM).
- Track assets through receipt, deployment, redeployment, and retirement.
- Ensure all asset records are updated and compliant with company standards.
- Maintain 100% accuracy of asset tracking data.
Required Qualifications
- High School Diploma or GED required.
- 2 to 4 years of hands-on experience in desktop support, hardware provisioning, or IT asset management within an enterprise environment.
- Strong working knowledge of Windows 11 and macOS hardware setup, imaging, deployment, and troubleshooting.
- Experience using ServiceNow for incident management and asset tracking updates.
- Experience supporting laptop, desktop, monitor, docking station, and peripheral hardware.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service skills with a professional end-user support approach.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience supporting enterprise hardware refresh or deployment projects.
- Experience managing asset recovery or offboarding programs.
- Familiarity with IT Asset Management (ITAM) best practices.
- Experience supporting supply chain, manufacturing, or operational environments.
- Knowledge of hardware lifecycle management processes.
Technical Skills
Required
- Windows 11
- macOS
- Hardware Imaging and Deployment
- Desktop and Laptop Troubleshooting
- ServiceNow
- IT Asset Management (ITAM)
- Hardware Inventory Tracking
- Microsoft Office Suite
Preferred
- Enterprise Device Lifecycle Management
- Asset Recovery Operations
- New Hire Technology Deployment
- Hardware Refresh Projects
Physical Requirements
- Ability to regularly unbox, move, transport, and package IT equipment.
- Ability to lift and carry hardware up to 40 pounds.
- Ability to work within office, storage, and depot environments as required.
- Ability to stand, walk, and move between work areas throughout the day.
Key Competencies
- Customer Focus
- Attention to Detail
- Accountability
- Problem Solving
- Organization and Time Management
- Communication
- Adaptability
- Teamwork
- Initiative