Technical Support Specialist

Client Industry: Sports
Title: Technical Support Specialist
Location: Dallas, Texas (Onsite)
Duration: 6 months + extension/conversion
Pay: $20-22/hr

Must-have skills:

• 1–3 years in help desk, desktop support, or technical support
• Comfortable on both Windows 10/11 and macOS
• M365 administration and experience with an enterprise ticketing platform
• Network basics: TCP/IP, DNS, DHCP, and wireless troubleshooting
• Strong customer service and a calm head under pressure
• Truly available for irregular hours. (Non-negotiable)

Nice-to-have skills: 

• Sports, entertainment, stadium or live-event experience (AV, event-tech, arena, theater, concert venue techs, hospitality, convention IT, and helpdesk professionals who have supported executives or fast-paced operations)
  
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.