Technical Support Specialist - Construction Job Details | CNH
Technical Support Specialist - Construction
We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website''s operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website''s performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.
Modify Cookie Preferences
Reject All Cookies
Accept All Cookies
Skip to main content
WHAT WE DO TEAMS WHERE WE ARE EARLY CAREERS WHY CHOOSE US TALENT COMMUNITY
Language
Deutsch (Deutschland) English (United States) Español (España) Français (France) Italiano (Italia) Português (Brasil)
View Profile
Employee Login
WHAT WE DO TEAMS WHERE WE ARE EARLY CAREERS WHY CHOOSE US TALENT COMMUNITY
Language
Deutsch (Deutschland) English (United States) Español (España) Français (France) Italiano (Italia) Português (Brasil)
View Profile
Employee Login
Language
Deutsch (Deutschland) English (United States) Español (España) Français (France) Italiano (Italia) Português (Brasil)
View Profile
Employee Login
DISCOVER US
WHAT WE DO TEAMS WHERE WE ARE EARLY CAREERS WHY CHOOSE US TALENT COMMUNITY
Dealer and Customer Service
Job Description
Technical Support Specialist - Construction
Requisition ID: 4352
Job Location: Racine - Wisconsin - United States
Category: Dealer and Customer Service
Job Type: Full Time
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
Provide expert technical advice to dealership service department personnel and Field Service team members, Provide input to improve reliability and serviceability of CNH Construction products, and Provide input to improve service information technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key Responsibilities Job duties include:
Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering. Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer. Striving to maximize customer uptime by providing the complete, correct response on first interaction. Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering. Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information. Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment. Becoming a "product expert" on assigned products. Other duties as assigned.
Experience Required A qualified candidate will have:
Associate''s Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems. Desire to support dealership and customer operations. Excellent written and oral communication skills. Excellent time management skills.
#LI-JB1
Preferred Qualifications The preferred candidate will have:
Experience with remote support Experience with dealership service department activities A working knowledge of construction products and applications
Pay Transparency The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
view audio description
Build a Career Doing Meaningful Work Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
×(SPEECH)UPBEAT MUSIC Title, Working at CNH. A worker, framed by construction equipment, tends to crops in a field. A farmer oversees the growth of verdant plants. Text, Grow Together. A diverse group of young women at work in a number of office settings. Text, Diverse. Workers in a warehouse. People hard at work in office settings. Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible. A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference. The faces of a diverse group of smiling people. Text, Join us on our journey. Careers at CNH dot com.
similar commercial jobs Territory Sales Manger Lucknow, IN Field Service Specialist St Marys, AU Field Service Engineer Mohali, IN Marketing Operations Lead Basildon, GB Tractor Area Sales Manager (New Holland) Basildon, GB Search all jobs
join our talent community and receive our latest news and job alerts
Join us
CNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment.
FIND OUT MORE ABOUT OPPORTUNITIES ACROSS OUR GLOBAL REGIONS: Search Jobs Now
FOLLOW US
LEGAL PRIVACY REQUEST FORM COOKIE SETTINGS SMS PRIVACY STATEMENT © 2025 CNH Industrial N.V.
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can''t be turned off.
Show More Details
Required Cookies
Provider Description Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:"route" is used for session stickiness"careerSiteCompanyId" is used to send the request to the correct data center"JSESSIONID" is placed on the visitor''s device during the session so the server can identify the visitor"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Show More Details
Functional Cookies
Provider Description Enabled
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.Cookie PolicyPrivacy PolicyTerms and Conditions
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Show More Details
Advertising Cookies
Provider Description Enabled
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.Cookie PolicyCookie TablePrivacy PolicyTerms and Conditions
Confirm My Choices
Reject All Cookies Accept All Cookies