Field Service Representative Ecolab Inc.
Ghent, KY8 days ago
Highlights
Trak group is partnering with a well-established Cincinnati manufacturing client seeking a Technical Support Specialist to provide front-line troubleshooting and technical assistance for customers and field service technicians. This position combines electrical and mechanical troubleshooting, customer service, and technical problem-solving to diagnose issues, identify solutions, and ensure a positive customer experience.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
Description
Technical Support Specialist
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a well-established Cincinnati manufacturing client seeking a Technical Support Specialist to provide front-line troubleshooting and technical assistance for customers and field service technicians. This position combines electrical and mechanical troubleshooting, customer service, and technical problem-solving to diagnose issues, identify solutions, and ensure a positive customer experience.
The ideal candidate is a curious, self-motivated problem-solver with a strong understanding of electromechanical products and excellent communication skills. This is an opportunity to become a trusted technical resource while receiving comprehensive product training and working closely with experienced engineers and technical support professionals.
Responsibilities
Provide prompt and effective technical support to customers and field service technicians via phone, email, and web-based communication.
Troubleshoot electronic controls, electrical components, and mechanical equipment to identify and resolve technical issues.
Answer customer questions regarding product functionality, operation, and proper usage.
Guide nontechnical customers through troubleshooting procedures with patience and clarity.
Diagnose equipment problems, identify root causes, and recommend appropriate solutions.
Document customer interactions, technical issues, and resolutions within the CRM or technical support database.
Collaborate with Engineering to identify and resolve recurring technical problems, software issues, and potential product defects.
Communicate recurring equipment failures and potential warranty concerns to Manufacturing and Operations.
Assist in developing technical support bulletins and product update notices for field service technicians and sales representatives.
Utilize phone, email, and web conferencing tools to troubleshoot and resolve customer issues.
Support the creation of training manuals, troubleshooting guides, and technical documentation.
Work closely with internal technical teams to improve product reliability and customer satisfaction.
Maintain a strong understanding of company products, systems, and troubleshooting procedures.
Provide professional, customer-focused support while managing multiple technical inquiries.
Associate degree or equivalent education in Electromechanical Engineering, Electrical Technology, Mechanical Technology, or a related technical field.
Strong understanding of electrical and mechanical systems and components.
Hands-on technical troubleshooting and problem-solving abilities.
Ability to diagnose technical issues and guide customers through appropriate solutions.
Strong mechanical and electrical aptitude with a willingness to learn specialized equipment.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to nontechnical customers and end users.
Strong customer service skills with the ability to remain patient and professional when handling frustrated customers.
Self-motivated, resourceful, and comfortable taking ownership of technical problems.
Strong attention to detail and ability to identify root causes.
Proficiency with Microsoft Office applications.
Experience using CRM systems, service databases, or technical support ticketing systems.
Ability to collaborate effectively with Engineering, Manufacturing, Field Service, and other internal departments.
Previous experience in technical support, field service support, or electromechanical troubleshooting.
Experience supporting electronic control systems or industrial electrical equipment.
Background troubleshooting products remotely with customers or service technicians.
Experience with electronic and mechanical equipment used in specialized manufacturing applications.
Experience creating troubleshooting documentation, technical bulletins, or training materials.
Familiarity with root-cause analysis and identifying recurring product issues.
Experience supporting warranty-related technical investigations.
Location: Cincinnati, OH Downtown area.
Medical, dental, and vision coverage with employer cost sharing.
Annual employer contributions to employee HSA accounts.
401(k) with company match.
Annual bonus opportunity of up to two weeks of base pay.
Paid time off and paid holidays.
Extended holiday weekends at Thanksgiving and Christmas.
Reduced summer hours from Memorial Day through Labor Day.
Predictable, stable work schedule.
Free on-site parking.
Comprehensive technical training and support from experienced technical professionals.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Similar Job Searches
Systems Manager Jobs in Cincinnati, OHInformation Systems Manager Jobs in Cincinnati, OHTechnical Manager Jobs in Cincinnati, OHIt Manager Jobs in Cincinnati, OHTechnology Manager Jobs in Cincinnati, OHSupport Specialist Jobs in Cincinnati, OHTechnical Support Manager Jobs in Cincinnati, OHSupport Engineer Jobs in Cincinnati, OHInformation Technician Jobs in Cincinnati, OHInformation Technology Support Specialist Jobs in Dayton, OH
Similar Jobs
- New!
Work from Home: Customer Service Representative (Healthcare) Sagility
Cincinnati, OH1 day ago