Job Title :: Technical Support Specialist 3 (Energy Management Systems)
Location: Birmingham, Alabama (onsite)
Contract :: 36 Months
Summary of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and
application diagnostics and support, along with being the primary communications channel between the
customer, support personnel and management.
Education& Experience Requirements
• Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and
written manner.
• The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.
Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities
Job Responsibilities
· Day to day monitoring of the primary SCADA and ancillary systems for health and availability
· Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
· Notification to key customers for the coordination of system outages and events that may impact other critical systems.
· Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
· Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies
· Day to day monitoring and support of Business Continuity and Disaster Recovery systems
Other Requirements
· Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
· The successful candidate must adhere to Separation Protocol
· The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.
· Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
· This position may be sequestered local to the control center as part of essential personnel requirements
during severe inclement weather situations
· This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts