Highlights
Exemplary team player who builds strong cross-functional relationships, communicates with clarity and empathy, shares knowledge proactively, and contributes to a positive, inclusive culture. Communicates complex technical concepts clearly, both verbally and in writing, for technical and nontechnical audiences; demonstrates excellent communication and customer-facing skills.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Financial Services |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1967 |
| Website | https://www.globalpaymentsinc.com |
Description
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following office locations: Cincinnati, OH
Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Technical Support Representative to join our ever-evolving Global Technical Service Center team to help shape the future of global commerce.
Schedule: Sunday-Tuesday and every other Wednesday 8am-8pm ET
What you'll own
- Delivers responsive customer support in a 24x7x365 production environment, addressing large-scale, production-impacting issues. (Holiday coverage may be required)
- Leverages strong soft skills and targeted probing questions to troubleshoot and resolve issues for internal and external clients.
- Analysts are responsible for documenting and tracking client incidents in ServiceNow to drive timely resolution.
- Communicates complex technical concepts clearly, both verbally and in writing, for technical and nontechnical audiences; demonstrates excellent communication and customer-facing skills.
- Exemplary team player who builds strong cross-functional relationships, communicates with clarity and empathy, shares knowledge proactively, and contributes to a positive, inclusive culture. Comfortable giving and receiving feedback, aligning priorities, and stepping in to help teammates meet deadlines and deliver high-quality results.
What you'll bring
- Experience using ServiceNow, Splunk, Mainframe applications and MS Office 2003/2007/2010/2013.
- A self-learner that has the flexibility to think, interpret and apply the knowledge gained.
- High school diploma or GED with relevant work experience, or a degree in a business-related field.
- Strong customer service skills when supporting both internal and external users.
About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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About Company
Global Payments has been a market leader in the U.S. since the 1960s when its former parent company, National Data Corporation, pioneered a specialized data processing system. For over 50 years, Global Payments has been delivering innovative payment solutions. Our software-driven, technology-enabled solutions are leading our customers into the future.
Headquartered in Atlanta, Georgia with more than 10,000 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.