Highlights
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. " Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Numbers & Facts
| Location | St. Paul, MN |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Major Purpose
Provides product support to customers and channel partners remotely and in the field through accurate and timely product analysis and resolutions. Resolves less complex product problems using resource materials. Reports complex problems to higher levels for resolution. Locates existing information from internal sources. Authors solutions, bulletins and documentation and provides less complex technical support to field teams and channel partners. Participates in authoring Product Improvement Program installation instructions. Participates in less complex failure analysis for product continuous improvement. Provides research for Model Product Development Program projects or Product Improvement Programs. May deliver product training materials. Travels to collect failure data to assist in problem definition on less complex problems. Mettova Employees - This is not your complete job description. Please contact your manager to get your complete job description.
Major Duties
" Provide advanced product/service information and respond to complex customer questions about the product/service.
" Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
" Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
" Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
" Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
" Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
" Provide exceptional service to customers to encourage continued use of the organization's products/services.
" Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
" Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
" Leverages Digital Communications with Customers
" Masters Service Conversations
" Navigates Customer Challenges
" Strengthens Customer Connections
" Customer-Focused Approach
" Builds Customer Loyalty
" Service Into Sales
" In-Depth Questioning
" Initiates Compelling Sales Conversations
" Builds Rapport
" Knows the Buying Influences
" Manages Buyer Indifference
" Understands Issues/Motivations
Education
" Post-Secondary Non-Tertiary Education
Work Experience
" Experienced practitioner able to work unsupervised (13 months to 3 years)
" Very limited (0 to 3 months)
Provides product support to customers and channel partners remotely and in the field through accurate and timely product analysis and resolutions. Resolves less complex product problems using resource materials. Reports complex problems to higher levels for resolution. Locates existing information from internal sources. Authors solutions, bulletins and documentation and provides less complex technical support to field teams and channel partners. Participates in authoring Product Improvement Program installation instructions. Participates in less complex failure analysis for product continuous improvement. Provides research for Model Product Development Program projects or Product Improvement Programs. May deliver product training materials. Travels to collect failure data to assist in problem definition on less complex problems. Mettova Employees - This is not your complete job description. Please contact your manager to get your complete job description.
Major Duties
" Provide advanced product/service information and respond to complex customer questions about the product/service.
" Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
" Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
" Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
" Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
" Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
" Provide exceptional service to customers to encourage continued use of the organization's products/services.
" Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
" Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
" Leverages Digital Communications with Customers
" Masters Service Conversations
" Navigates Customer Challenges
" Strengthens Customer Connections
" Customer-Focused Approach
" Builds Customer Loyalty
" Service Into Sales
" In-Depth Questioning
" Initiates Compelling Sales Conversations
" Builds Rapport
" Knows the Buying Influences
" Manages Buyer Indifference
" Understands Issues/Motivations
Education
" Post-Secondary Non-Tertiary Education
Work Experience
" Experienced practitioner able to work unsupervised (13 months to 3 years)
" Very limited (0 to 3 months)
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.