Technical Support Representative-2

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Technical Support Representative to join our ever-evolving Merchant Technical Support Team and help shape the future of global commerce. In this role, you will play a critical part in helping merchants and clients keep their payment operations running smoothly by delivering timely, effective solutions that drive business continuity and customer confidence. Working alongside a collaborative team of payments experts, you'll have the opportunity to expand your industry knowledge, influence client outcomes, and help improve the support experience for businesses that rely on Global Payments every day. Your contributions will directly support our mission to power commerce worldwide by enabling secure, seamless payment experiences and helping our clients succeed in an increasingly connected global economy.

What you'll own

• Deliver successful client outcomes by resolving technical payment and point-of-sale (POS) issues efficiently, minimizing disruption and helping merchants maintain uninterrupted business operations.
• Build client confidence and loyalty through expert problem-solving, clear communication and consistent delivery of high-quality support experiences.
• Drive faster issue resolution by leveraging available tools, documentation and research capabilities to identify root causes and implement effective solutions.
• Strengthen operational excellence by maintaining accurate support records and insights that improve service quality, enhance visibility and support informed business decisions.
• Contribute to continuous improvement by sharing knowledge, identifying emerging trends and helping enhance processes, resources and support practices across the team.

What you'll bring

• Experience providing technical support or customer service in a fast-paced environment, with a track record of delivering positive customer outcomes.
• Ability to investigate issues, evaluate information and apply sound judgment to resolve routine to moderately complex technical challenges.
• Strong communication skills with the ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.
• Proficiency using computer systems, business applications and support tools to manage inquiries, document resolutions and drive efficient service delivery.
• Demonstrated commitment to accountability, continuous learning and delivering high-quality results with minimal day-to-day supervision.

It's a bonus if you have

• Experience supporting payment technology, point-of-sale (POS) systems or merchant services environments.
• Knowledge of the payments industry, including payment processing concepts, regulations or industry practices.
• Proven success contributing to knowledge-sharing initiatives, process improvements or service enhancement opportunities.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Technical Support Representative-2

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