Electrical Technical Specialist Jobot
Knoxville, TN3 days ago
- $75,000–$110,000 Per Year
Highlights
Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience. Preferred Job Requirements: Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor’s degree in related discipline with 1 year of experience.
Numbers & Facts
| Location | Oak Ridge, Tennessee |
Description
***US citizenship required per government contract. (dual citizenship is not permitted)
Main Sail is seeking a Technical Support Specialist to support a National Nuclear Security Administration client in Oak Ridge, TN. On-site work only.
Knowledge, Skillset, and Abilities (KSAs):
Minimum Job Requirements:
Main Sail is seeking a Technical Support Specialist to support a National Nuclear Security Administration client in Oak Ridge, TN. On-site work only.
Knowledge, Skillset, and Abilities (KSAs):
Minimum Job Requirements:
- Associates degree with limited experience or high school diploma with 1 to 4 years of experience.
Preferred Job Requirements:
- Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor’s degree in related discipline with 1 year of experience.
- Experience troubleshooting and supporting hardware and software.
- Knowledge and experience in imaging with SCCM.
- Knowledge and experience with software installations both in person and remotely.
- Ability to convey information accurately and effectively in both written and oral form.
- Effective time management skills to handle multiple incidents and/or tasks at once.
- Experience with ServiceNow incident and task management.
- Able to work technically in a demanding fast-paced environment.
- Able to concisely and accurately describe technical details to customers.
- Quick decision making when assessing a solution to a problem that is creating a business or production delays.
- Well-developed IT troubleshooting skills and customer service.
- Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving.
- Experience with Office 365 and Exchange Administration.
- A+ certified a plus.
- CompTIA certified a plus.
What You'll Do:
- Work as primary point of contact for all LifeCycle laptop/pc replacements meeting strict deadlines.
- Actively move all software from current LifeCycle laptops/pcs to respective replacement device.
- Ensure customer’s devices are fully functional before resolving tasks.
- Work directly with customers via phone, email, chat sessions, remote connection, or in person.
- Provide resolutions to customer issues/requests.
- Properly escalate unresolved queries to the next level of support.
- Utilize service management tools to document work notes and updates.
- Follow up with customers, provide feedback and see problems/requests through to resolution.
- Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
- Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues.
- Install and configure approved software and hardware.
- Coach end users on tools and equipment usage.
- Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
- Setup, configure, and troubleshoot desktops and laptops within Y12 Security Complex.
- Strong customer service and interpersonal communication skills.
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