Highlights
Must be able to work any Office hours from 6:00AM to 7:00PM Mountain TimeMust be a US Citizen2+ years of experience in Contact Center Customer Service or equivalent help desk experienceKnowledge and experience of customer service practices/quality management best practicesProven work experience as a quality control/assurance professional or equivalent help desk experienceMust be able to pass a Federal Government background investigation (Food & Drug Administration Public Trust)Very good organizational skills, ability to multi-task, good problem-solving skills, ability to work independently and as part of a team. Ability to communicate clearly, providing accurate and professional responsesAbility to maintain good working relationship with peers and customers of all technical and non-technical levels.
Numbers & Facts
| Location | platteville, CO |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2003 |
| Website | http://www.asrcfederal.com |
Description
ASRC Federal Cyber LLC, a subsidiary of ASRC Federal, is recruiting a Technical Support Specialist 1. This position will be providing remote help desk support to the FDA.TIER 1 HELP DESKProvide exceptional Tier 1 support for specified FDA OII Applications clients. The Tier 1 Support analyst performs end-user support for OII Applications, take customer calls, address customer emails and tickets. Use Knowledgebase tool to retrieve and improve KB solutions, use the ServiceNow ticketing system to log incoming calls and emails, and use internal Contact Center tools as required.
High School Diploma/ GED / some college work preferred.Must be able to work any Office hours from 6:00AM to 7:00PM Mountain TimeMust be a US Citizen2+ years of experience in Contact Center Customer Service or equivalent help desk experienceKnowledge and experience of customer service practices/quality management best practicesProven work experience as a quality control/assurance professional or equivalent help desk experienceMust be able to pass a Federal Government background investigation (Food & Drug Administration Public Trust)Very good organizational skills, ability to multi-task, good problem-solving skills, ability to work independently and as part of a team.Ability to communicate clearly, providing accurate and professional responsesAbility to maintain good working relationship with peers and customers of all technical and non-technical levels.Solid organizational skills, including multitasking and time-management.Must be a team player and be able to work effectively as an individual.
Benefits
Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts
About Company
ASRC Federal comprises a family of companies that provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support. Our customer-focused service delivery model and emphasis on operational excellence are foundational elements infused in all our companies. The reliability and quality of day-in, day-out service delivery from our family of companies ensure our customers that we keep our sights on their mission-critical priorities.