Technical Support Engineer

Help troubleshoot automation issues by collecting alarm codes, communication logs, and sensor data, and coordinating with internal engineering teams. Responsibilities: Support reliability tests such as marathon/cycle runs, burn-in, and qualification activities, including setup, monitoring, and documentation.

Our client, a Energy Services company, is looking for a Technical Support Engineer for their Santa Clara, CA location.
 
Responsibilities:

• Support reliability tests such as marathon/cycle runs, burn-in, and qualification activities, including setup, monitoring, and documentation.
• Track and log failures, alarms, and abnormal events, and help maintain failure records in the issue tracking system.
• Assist with root cause analysis (8D, 5-Why, fishbone) by gathering evidence, logs, photos, and part history.
• Help prepare and update Q&R documentation, including test plans, test reports, checklists, and corrective action records.
• New Support:
• Support installation, setup, and teaching robots, EFEMs, load ports, and aligners according to procedures.
• Run automation verification tests such as wafer transfer cycles, positional repeatability, and handoff checks, and record the results.
• Help troubleshoot automation issues by collecting alarm codes, communication logs, and sensor data, and coordinating with internal engineering teams.
• Help write and maintain automation procedures, teaching records, parameter backups, and changing logs.
• Follow all safety, ESD, and cleanroom protocols during equipment work.

 
Requirements:

• Exp: 3- 5Years
• Experience with semiconductor equipment
• Familiarity with SEMI standards (e.g., E84, E87, E10) and SECS/GEM communication.
• Scripting or automation skills for data handling (VBA, or Power BI).
• Exposure to quality tools such as 8D, FMEA, SPC, and Pareto analysis.
• Prior cleanroom experience in a semiconductor fab or equipment environment.
• Experience working directly with equipment suppliers or field service teams
• Demonstrate depth of expertise in mechanical and electrical, and system discipline.
• Possess general knowledge of hardware and software to perform hands on activities on equipment.
• Solve complex problems; exercise judgment based on assessment of technical analysis, risk, business impact.
• Communicates difficult technical and non-technical concept with internal and external parties.
• Japanese or Vietnamese proficiency is plus.
• Bachelor's Degree

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program