Details:
Stefanini Group is hiring!
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite)
For quick apply, please reach out to Ronald Alvarado
Call: +1 (248) 727-2508 / Email: RonaldJoseph.Alvarado@stefanini.com
Work Location
- Report-to location is flexible to either Greensboro, NC, or Hagerstown, MD:
- 7900 National Service Road, Greensboro, NC 27409
- 13302 Pennsylvania Ave. Hagerstown, MD 21742
Responsibilities
- The Technical Support Engineer work focuses on provide specialized technical assistance to dealers and company''s stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.
- May provide onsite training for customer support personnel.
- Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).
- Provide technical support and technical problem solving on issues reported by the market.
- Visit markets and customers to support when there are reported technical problems.
- Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.
- Utilize data acquisition and analysis tools.
- Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
- Expert level knowledge necessary in the design and development of Class8 and other company''s trucks'' powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.