Technical Support Engineer (Berlin)

Technical Support Engineer (Berlin)

• Title of Role: Technical Support Engineer (Berlin)
• Location: Europe, onsite
• Company Stage of Funding: Venture-Backed — Software Development, Enterprise, B2B, API SDK
• Office Type: Onsite
• Salary: $70K–$70K

Company Description

We're representing a leading provider of unified APIs for HR, ATS, and Payroll integrations. This company is dedicated to streamlining enterprise software solutions, enabling seamless integrations that enhance operational efficiency for businesses. With a focus on innovation and customer success, they are at the forefront of transforming how companies manage their workforce data.

What You Will Do

• Provide technical support and solutions for clients using the API SDK.
• Collaborate with engineering teams to troubleshoot and resolve complex issues.
• Develop and maintain documentation for support processes and solutions.
• Assist in the deployment and integration of software solutions for clients.
• Analyze customer feedback to identify areas for product improvement.
• Conduct training sessions for clients on new features and functionalities.
• Monitor system performance and provide proactive support to ensure uptime.

Ideal Candidate Background

• 3–8 years of experience in a technical support or solutions engineering role.
• Proficiency in TypeScript, NodeJS, and React for troubleshooting and integration tasks.
• Strong understanding of PostgreSQL and REST API principles.
• Experience with Langchain or similar technologies in a B2B environment.
• Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.

Preferred

• Familiarity with cloud-based solutions and deployment strategies.
• Experience in a startup or fast-paced technology environment.
• Knowledge of HR, ATS, or Payroll systems and their integration challenges.

Compensation and Benefits

The base salary for this role is $70K, with equity grants offered in addition to the base salary. This company also provides a referral reward program, enhancing the overall compensation package.