Application Programming Interface (API), Business-to-Business (B2B), Cloud Computing, Communication Skills, Customer Relations, Customer Training, Customer/Client Research, Data Management, Enterprise Applications, Funding, Identify Issues, Node.js, Payroll Software/Services, Performance Analysis, PostgreSQL, Problem Solving Skills, REST (Representational State Transfer), Software Development, Startup, Support Documentation, System Integration (SI), Technical Support, Training/Teaching, Workforce Management
San Francisco, California
Technical Support Engineer (Berlin)
- Title of Role: Technical Support Engineer (Berlin)
- Location: Europe, onsite
- Company Stage of Funding: Venture-Backed — Software Development, Enterprise, B2B, API SDK
- Office Type: Onsite
- Salary: $70K–$70K
Company Description
We're representing a leading provider of unified APIs for HR, ATS, and Payroll integrations. This company is dedicated to streamlining enterprise software solutions, enabling seamless integrations that enhance operational efficiency for businesses. With a focus on innovation and customer success, they are at the forefront of transforming how companies manage their workforce data.
What You Will Do
- Provide technical support and solutions for clients using the API SDK.
- Collaborate with engineering teams to troubleshoot and resolve complex issues.
- Develop and maintain documentation for support processes and solutions.
- Assist in the deployment and integration of software solutions for clients.
- Analyze customer feedback to identify areas for product improvement.
- Conduct training sessions for clients on new features and functionalities.
- Monitor system performance and provide proactive support to ensure uptime.
Ideal Candidate Background
- 3–8 years of experience in a technical support or solutions engineering role.
- Proficiency in TypeScript, NodeJS, and React for troubleshooting and integration tasks.
- Strong understanding of PostgreSQL and REST API principles.
- Experience with Langchain or similar technologies in a B2B environment.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
Preferred
- Familiarity with cloud-based solutions and deployment strategies.
- Experience in a startup or fast-paced technology environment.
- Knowledge of HR, ATS, or Payroll systems and their integration challenges.
Compensation and Benefits
The base salary for this role is $70K, with equity grants offered in addition to the base salary. This company also provides a referral reward program, enhancing the overall compensation package.