Location: Onsite | Wilmington, OH
Start Date: ASAP | Targeting next week
Schedule: 8:30 AM-5:00 PM ET
Top Skills
- Technical Support Coordination: Triage customer issues, coordinate repairs/service, and follow requests through completion
- Mechanical Aptitude: Ability to understand technical drawings, bills of materials, parts, and product concerns
- Administrative Organization: Strong documentation, follow-up, prioritization, and customer communication in a fast-paced environment
Requirements
- Administrative or customer support experience with strong organization, prioritization, and follow-through
- Mechanical aptitude with the ability to understand product issues, ask effective technical questions, and support troubleshooting
- Ability to read technical drawings and bills of materials to identify parts and support service needs
- Strong written and verbal communication skills with experience coordinating customer requests through resolution
- Strong analytical and problem-solving skills in a fast-paced support environment
- Associate degree or 6 months to 1 year of related experience or technical training
Plusses
- Experience supporting technical service, repairs, or field service operations
- Experience using service management, product complaint, or technical support databases
- Experience coordinating third-party service providers or repair vendors
- End-to-end project or service coordination experience
- Manufacturing, medical device, or other technical product environment experience
Mostly an Admin role for someone with a Mechanical Mind.
They would like to fill next week.
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**Role Overview: **Primary point of contact for customer service support related to technical inquiries, complaints, repairs, parts, and onsite service. This is primarily an administrative coordination role for someone with a mechanical mindset who can triage issues, document activity, coordinate resources, and ensure customer requests are completed.
Team Environment
- Supports customers, Sales, Customer Service, Technical Support, Repair, Engineering, Quality, Production, Procurement, and Shipping
- Coordinates with internal teams and third-party service providers
- Fast-paced environment requiring strong organization, attention to detail, and follow-through
- Onsite in Wilmington, OH
Core Responsibilities
- Manage technical inquiries, complaints, repairs, and onsite service requests
- Triage incoming support requests and coordinate with technical or engineering resources
- Assist with troubleshooting, repair quotes, warranty decisions, parts needs, and part orders
- Document all customer and service activity in product complaint and service management systems
- Review technical drawings and bills of materials to identify correct replacement parts
- Dispatch internal or third-party service providers for repairs, preventative maintenance, field corrections, and warranty work
- Review third-party service invoices and route to Accounts Payable
- Track part orders and shipment schedules
- Coordinate with Quality, Production, Engineering, Customer Service, Technical Support, Procurement, and Shipping
- Manage preventative maintenance and extended warranty service activity
- Support product installations
- Follow up on open and past-due product needs
- Maintain accurate service records, portals, and shared calendars
You should be proficient in:
- Customer Support
- Technical Drawings
- Troubleshooting
- Mechanical Aptitude