| Location | Wilmington, DE |
Technical Product Support Coordinator
Locations: Wilmington, Delaware (US) or Yarmouth, Nova Scotia (CA)
Hybrid Work Model (3 days onsite/2 days remote)
Hours: Monday-Friday, 9am-6pm EST
As a Technical Product Support Coordinator, you will be part of our Digital Brand Services business area and responsible for providing employee and customer support for our internal applications, services and products. The Technical Product Support Coordinator will work in a challenging, fast-paced environment, and will take ownership of customer support calls, extensively troubleshooting via tickets and orders.
To be selected for this role, outstanding customer service skills is required, along with a high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills"
Answering all technical related questions for internal and external clients
Work independently towards initiatives with oversight from Team Manager
Coordinate and facilitate meetings and communications in support of team goals
Ensure deliverables meet the requirements, are on time, and at the required level of quality
Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
Client calls
Monitoring and fulfilling orders
Monitoring and processing tickets
Ability to communicate effectively, verbally and via email and telephone
Exceptional organizational skills and keen attention to detail
Ability to quickly learn new systems, technology and methods
Strong critical thinking, problem solving and attention to detail
Advanced Microsoft office skills required
Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
Ability to communicate effectively, verbally and via email and telephone
Strong prioritization and time management skills
#LI-CS1
#Hybrid
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.