Technical Support Coordinator

Join Our Team as a Technical Support Coordinator!

Are you passionate about technology and customer service? We're seeking dedicated individuals to join our dynamic team at our Cincinnati Service Center, conveniently located near Mason, OH. As a Technical Support Coordinator, you'll play a crucial role in providing exceptional support to our customers and ensuring seamless operation of our systems.

About the Role

This position involves offering technical support through inbound calls and chats. You'll diagnose and resolve issues, assist with software updates, and ensure quality assurance in documentation and procedures. Our flexible scheduling includes weekend shifts, ensuring you have time off during the week.

Requirements

• High School diploma required; College experience preferred
• Technical aptitude and computer systems experience
• Excellent written and oral communication skills
• Strong problem resolution and troubleshooting abilities
• Flexibility to work varied schedules, including evenings and weekends

Preferences

• Previous call center experience
• Previous technical/customer service experience
• Experience in a Point of Sale environment or retail

Why Mason, OH? Experience the vibrant community of Mason, known for its friendly atmosphere and convenient access to Cincinnati's amenities. It's a great place to work and live!

Ready to make a difference? Apply now and become a part of our team!

Subject Line: Technical Support Coordinator Opportunity

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