Job Title: Technical Support Analyst 3
Location: Warrenton, VA (100% onsite)
Duration : 6 months Contract (High possibility of extension)
Interview mode : Both Web Cam and In Person Interview
Note: - Some travel from Warrenton, VA to NOVA regional Client's benefits offices required.
- All required travel will be reimbursed.
- Valid drivers license is required.
ABOUT THE ROLE: Need a skilled Desktop/Technical Support Technician to support the Client's Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
The candidate will assist Client's IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
- Basic experience with IT inventory control, ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Resolve network and infrastructure issues.
- Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
- Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Own reliable transportation. The agency will reimburse them for all travel expenses directly.
Skill Matrix:| Skill | Required | Amount of Experience | Experience |
| Must have the ClientAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME | Required | 3 Years | |
| Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 3 Years | |
| Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 3 Years | |
| Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 3 Years | |
| Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 3 Years | |
| Basic experience with IT inventory control and reporting. | Required | 3 Years | |
| Basic experience with IT staff training via in person or electronic media. | Required | 3 Years | |
| Basic experience with analog and digital phone configuration and troubleshooting. | Required | 3 Years | |
| Working knowledge and experience with computer application installation, administration, and training. | Required | 3 Years | |
| Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 3 Years | |
| Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 3 Years | |
| Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 3 Years | |
| Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 3 Years | |