Technical Support Analyst II

About Us

Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.

The City of Tallahassee's workforce is our communitys lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Apply On Or Before

Apply on or before 11:59 pm on Friday, August, 7, 2026

Department Name

Technology and Innovation (Public Safety Technology)

Job Specifications

Technical Support Analyst II

City of Tallahassee - Technology & Innovation Department

Join the City of Tallahassees Technology & Innovation Department supporting Public Safety technology. This technical role assists in evaluating, implementing, and maintaining body worn camera equipment/software under general supervision of the Program Manager.

Key Responsibilities:

• Support body worn camera systems and advise TPD staff on software use
• Perform hardware and specialty software installations, and build and maintain the applications needed to deploy these systems
• Monitor system performance and assist with hardware/software evaluation
• Train staff on equipment use and video redaction
• Support public/agency video requests, Real Time Crime Center, and Drone program
• Troubleshoot issues and test products to keep everything working smoothly

Ideal for a detail-oriented tech professional ready to support critical public safety operations.

For the complete job specification, listing essential duties and desirable qualifications, go to Technical Support Analyst II

Minimum Training & Experience

Possession of a bachelor's degree in information systems, computer science, public administration, business administration, or a related field.

and

Possession of five years of experience performing computer systems evaluations/analysis or compliance in a law enforcement environment.

or

Possession of a high school diploma or GED and nine years of experience that includes performing computer systems evaluations/analysis or compliance in a law enforcement environment.

Necessary Special Requirements

This position includes a variety of responsibilities and requires a high degree of sensitivity to confidential matters. The selected applicant must successfully complete a criminal background check including fingerprints. Must obtain Criminal Justice Information Systems (CJIS) certification within 30 days of employment required.

Salary Range

$25.1538 to $68.2567/hourly. Hiring rate generally will not exceed $43.2862/hour.

Drivers License Requirements

Must possess a valid Class E State drivers license at the time of appointment.

Benefits Information

The City of Tallahassee offers a comprehensive benefits package, including:

• Paid vacation, sick leave, parental, and catastrophic illness leave
• Defined benefit pension and defined contribution plans
• Paid holidays
• Tuition reimbursement
• Medical, dental, and vision insurance
• Life and long-term disability insurance
• Pre-paid legal, critical illness, and auto insurance plans

For more information about benefits offered to eligible City employees, visit ALEX or 2025 Benefits Summary.

How To Apply

Visit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.

Equal Opportunity Employer:

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Veterans' Preference:

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.