Technical Support Analyst II (Audio-Visual)

Our Client, a Waste Disposal company, is looking for a Technical Support Analyst II (Audio-Visual) for their Houston, TX location.

Responsibilities:

• Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software. Assist end users with meeting scheduling, setup, and reported issues.
• Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron, Logitech, Poly, Neat portals and AppSpace digital signage solutions.
• The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our 800 Capitol building.
• Support includes assisting with end-user technical needs, camera tracking, and meeting scheduling.
• Field support includes remote troubleshooting and end-user training on audio-visual related systems.
• Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems.
• Run system health reports to identify issues.
• Training in production systems and researching new products.

Requirements:

• Qualified candidates possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat and Logitech audio-visual products.
• Direct experience with all listed systems is not required.
• A strong desire to learn and grow is required.
• The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.
• Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment.
• Some knowledge of networking basics is highly desirable.
• Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities