Technical Support Analyst

This job is posted on behalf of Hub Technology Group by Top Echelon.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning a variety of tools, and regularly demonstrates creative problem solving.

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• Diagnose, escalate and resolve software incidents for vendor-based applications (Office, Outlook, MAC, etc
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• Responsible for provisioning user accounts for platforms in App portfolio
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• Provide subject matter and technical expertise to users
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• Configure applications to match business needs
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• Draft and update use case and technical documentation as needed
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• Create troubleshooting guides and knowledge articles
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Basic Qualifications

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• At least 2 years in a technical support role
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• Bachelor's degree in computer science or similar field is preferred
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• Administering, configuring, and maintaining AI applications
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• Higher Education experience highly preferred
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