| Location | Austin, TX |
| Job Type | Contractor, Full-time |
| Salary | $20–$25 Per Hour |
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated. Willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.
This is postion need occasional regional travel
Minimum Yrs of Experience, Skills, and Qualifications
· 4 Experience providing "white-glove" executive level support
· 5 Experience providing end-user support.
· 5 Experience in supporting personal computer hardware and routine software installation.
· 5 Experience troubleshooting IT hardware and peripherals in a enterprise environment
· 5 Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
· 4 Experience supporting video tele-conferencing solutions such as Cisco WebEx
Must Have
- 4 years of experience providing “white-glove” executive-level support
- 5 years of experience providing end-user support
- 5 years of experience supporting personal computer hardware and routine software installation
- 5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment
- 5 years of experience supporting Microsoft productivity tools such as Office 365 and MS Teams
- 4 years of experience supporting video teleconferencing solutions such as Cisco WebEx
Nice to Have
- 5 years working in a multi-vendor environment for support operations
- 5 years of experience creating technical knowledge articles
- 4 years of experience utilizing ServiceNow in a support environment
Preferred Skills and Qualifications
· 5 Experience creating technical knowledge articles.
· 4 Experience utilizing ServiceNow in a support environment.
· 5 Working in a multi-vendor environment for support operations