Skill Required / Desired Amount of Experience Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management Required 1 Years General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams Required 1 Years Experience leading meetings, configuring audio equipment Required 1 Years Experience toubleshooting hardware and software-hands on or from a service desk Required 1 Years Experience creating professinal communications to users Required 1 Years Demonstrated success in managing and prioritizing work Required 1 Years Must have basic understanding of writing technical processes and instructions to simply processes for user. Required 1 Years Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia Required 1 Years Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Required 1 Years Must demonstrated success working as a team member and collaborating to achieve objectives.