Description
This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays.
Key Responsibilities
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
Skills, Knowledge & Expertise
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience