Responsibilities include translating business requirements into well-defined user stories, prototyping and building virtual/help agents and related workflows, testing and debugging deliverables, and training users on new processes and systems. The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management.

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Technical Specialist

We are seeking a Technical Specialist to join our team. The selected candidate will work on remotely from anywhere in the Lower-48 of the USA on an Eastern Time Zone schedule.

Position Overview:

This position supports transportation permitting and district office business processes as a solution design lead. The incumbent will design, support, and continuously improve SharePoint and web-based solutions that support permitting and district office tools. Responsibilities include translating business requirements into well-defined user stories, prototyping and building virtual/help agents and related workflows, testing and debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re-engineer and streamline their processes.

The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management.

Success requires advanced skills in business process re-engineering, requirements translation, Software Development Life Cycle (SDLC)/Agile methodology, quality assurance, and system integration. The candidate must be able to independently lead the design, support, and continuous improvement of mission-critical tools and provide direction and mentorship to junior-level technical staff with minimal supervision.

Familiarity with permitting processes, district office operations, and transportation life cycle business processes is critical to performing successfully at this level.

Key Responsibilities:

• Design and build custom SharePoint and web-based solutions for permitting and district office tools.

• Gather requirements from business clients and translate them into user stories for the Development Team.

• Prototype, test, and debug applications and processes, including virtual/help agents.

• Prioritize and track work items to ensure timely, high-quality delivery.

• Re-engineer business processes and identify quick wins for district offices and legislative fee preparation.

• Test deliverables and develop training materials and documentation for new processes and systems.

• Lead and mentor junior-level technical staff, providing direction, guidance, and oversight on design and development tasks.

• Support and continuously improve live permitting and district office tools across stakeholders, developers, and end users.

Required Experience and Technical Expertise:

• 8+ years of relevant professional experience.

• Business analysis and solution design experience.

• Custom SharePoint solutions.

• Power Platform workflows.

• Enterprise-level content management.

• Business process re-engineering.

• Requirements gathering and translation.

• Software Development Life Cycle (SDLC) and Agile methodologies.

• Quality assurance, application testing, and debugging.

• System integration.

• Technical leadership and mentorship.

Preferred Qualifications:

• Demonstrated success balancing customer needs with organizational policies, constraints, and project goals.

• Experience providing technical guidance and mentorship to junior technical staff.

• Knowledge of permitting processes and district office operations.

• Knowledge of transportation life cycle business processes.

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***