JOB SUMMARY: Provide clients with high quality support for state initiatives and Leadership and Instructional Foundations for Texas (LIFT) Component Program areas, including: telephone, electronic, or walk-in assistance and training assistance. Assist the LIFT Component including: scheduling, tracking, reporting information, and marketing for professional development services and LIFT products. Provide multifaceted administrative support for meetings across the region.
POSITION REQUIREMENTS:
JOB KNOWLEDGE, SKILLS/ABILITIES
Knowledge
- Associate's degree required from an accredited university; major in education preferred.
- Three years of relevant experience required.
- Experience with data collections and reporting preferred.
- Experience with Canvas administrative software preferred.
Skills/Abilities
- Demonstrated ability to organize time and workloads efficiently to meet deadlines.
- Demonstrated strong customer service orientation.
- Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.
- Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations and working in a cloud-based and/or networked environment.
- Exceptions to these requirements will be considered based on exemplary skills, knowledge, and record of success.
PRODUCTS/OUTCOMES
- Respond to all client telephone calls and take prompt and appropriate action.
- Ensure that requests for services are promptly handled and that proper output and information is delivered.
- Assist and facilitate with and/or conduct LIFT training.
- Act as first line of problem-solving LIFT state initiatives and related activities.
- Provide technical support to clients in the program areas of the LIFT Component.
- Serve as a resource in identifying client or data problems and suggest corrective measures.
- Follow up with Texas Education Agency (TEA) on all requests for TEAL accounts in a professional and timely manner.
- Assist in the printing, preparation, and mailing of workshop materials, correspondence, and LIFT updates to clients.
- Make arrangements for conferences, meetings, webinars, and workshops.
- Assist the ESC-20 LIFT team as required to provide high quality services and products to clients.
- Work in tandem with Educational Consultants to provide high quality services and products to clients.
INITIATIVE
- Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
- Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
- Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
- Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
- Demonstrate flexibility and adaptability to new situations and assignments.
- Set challenging goals and reach a high standard of performance despite barriers encountered.
- Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success.
- Promote and support continuous improvement and organizational change.
- Work under minimal supervision.
COMMUNICATION/HUMAN RELATIONS
- Model the Principles of Public Service (Policy AD LOCAL).
- Communicate in a timely and effective manner and interact professionally.
- Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
- Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
- Demonstrate professional-level written and oral communication skills.
- Work collaboratively in a team setting.
- Keep supervisors informed.
- Regularly handle and maintain confidentiality of sensitive communications and information at all times.
SUPERVISION AND ORGANIZATION OF STAFF
BUDGET RESPONSIBILITY
- Be aware of and follow Center guidelines of allowable costs when recommending use of public funds for expenditures for supplies, equipment, and facilities in area of assignment.
PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS
- Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc.
- Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.
- Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
- Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15-50 pounds).
- Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).
- Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
ADDITIONAL REQUIREMENTS
- Champion and model the Center's Mission, Vision, Core Values, and Service Standards.
- Function within the policies and procedures of ESC-20.
- Accept other responsibilities as assigned.
- Dress and groom appropriately for the ESC-20 work setting.
- Travel independently to fulfill responsibilities of the position.
- Maintain regular and reliable attendance, majority in-person/onsite.
- Serve at the will of the Executive Director.
Deadline to apply: June 5, 2026