Technical Services Specialist

Role: Technical Services Specialist - xR / VP Technology
Location: NewYork
Department: Customer Solutions & Delivery
Reports to: Specialist, Solutions Design (based in NY)
Work Arrangement: Hybrid — 3+ days/week in the Disguise NYC office (including roughly 1 day/week on-site at ESPN facilities in Bristol, CT or 7 Hudson in NYC)

ABOUT THE ROLE

This individual will serve as a specialist delivering Disguise projects across our Broadcast and xR client base. The Technical Services Specialist (xR / VP Technology) will work across various platforms—primarily LED stages and mixed reality technologies—helping achieve our clients' creative visions through technical acumen.

The Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position requires an in-depth, hands-on understanding of various Disguise workflows, including xR, VP, DMX, and RenderStream.

You will collaborate alongside Disguise’s solutions designers, creative services team, project managers, engineers, third-party vendors, and—most importantly—the customer to ensure projects are implemented successfully: on time, to scope, within budget, and exceeding expectations. The ideal candidate is experienced in collaborating with internal and external stakeholders across multiple regions and time zones.

While based in NYC, travel is required in response to global project demand. Both domestic and international travel are required (roughly once a month), sometimes on short notice, spending roughly 1–2 weeks on-site at client facilities per project.

You will play a pivotal role at Disguise as the gateway between our technology, our customers, and their audience's visual experience.

What you will do:

• ESPN Support
• • System Status & Maintenance: Conduct weekly follow-ups with the ESPN team to monitor system status and studio functionality.
  • Bi-annual maintenance: Collaborate with ESPN’s technical team to update and test systems, including updating Disguise operating systems, d3 Designer builds, IPVFC firmware, and RenderStream plugins.
  • License Updates & General Support Duties: Assist ESPN with RenderStream license updates and provide ongoing technical support, including system health checks, workflow guidance, bespoke training, and rapid troubleshooting during critical issues.
  • Disguise xR workflow support: Support ESPN's operators to ensure production runs smoothly and operational knowledge remains up to date.
  • Deliver official Disguise training: Deliver official Disguise training programs directly to the ESPN team.
• While your primary focus will be supporting ESPN and other NYC-based clients, you will also work on diverse projects across virtual production, immersive experiences, and fixed installations. (Disguise will provide comprehensive training if you lack direct experience in these secondary areas.)

EXPERIENCE:

• xR/VP experience: 3+ years of experience working in an xR/VP environment, including operating and maintaining the system. Proficiency in Disguise xR workflows is a strong plus.
• Technical Troubleshooting: Hands-on experience operating and troubleshooting technical gear essential to xR production, including professional cameras, tracking systems, LED volumes, and robust networking infrastructure.
• Client-Facing Deployment: Comfortable traveling to and working directly on-site at client facilities, serving as the technical face of the team.
• Real-time rendering: Strong working knowledge of real-time render engines, specifically Unreal Engine.
• Modern Video Standards: Strong working knowledge of IP video standards, specifically SMPTE ST 2110.
• Industry Trend Aware: Possesses a keen interest in and up-to-date knowledge of advancements across Broadcast, xR, and Virtual Production landscapes.

BEHAVIOURS & VALUES:

• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Anybody joining Disguise should embody the following attributes:
• • Driven, proactive, and passionate about project design and delivery.
  • Accountable and dependable, a team player who takes accountability and asks for help when needed.
  • Dynamic and quick to respond to changes, works well under pressure, and with other teams.
  • No Ego:  Win for the team and for our customers.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 

Don’t Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency. 
• Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
• Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring