Technical Services Manager – Power Systems Protection

JOB-10047024

Anticipated Start Date

July 13, 2026

Location

Houston, TX

Type of Employment

Direct Hire

Employer Info

Our client designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. It brings decades of expertise in power system protection, monitoring, and control. It is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency.  Our client operates globally with strong technical and customer support, and its subsidiary drives continued growth and product development.

Job Summary

Our client is currently seeking an experienced Manager Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department. This individual will work closely with Sales and other internal and external stakeholders, providing quality services and setting benchmarks for their team, as well as helping in the development/implementation of new products.

Job Description

Customer, Technical & Business Support

• Support customers through product demonstrations, training, application guidance, and technical consultations
• Collaborate with the Technical Services team to resolve customer issues through application notes, Webex demonstrations, and technical support
• Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives. 
• Assist in preparing and presenting technical proposals for Client products, services, and
• solutions
• Develop a close working relationship with customers and establish secondary technical contact, besides RSM, for customer inquiries and escalations
• Assist customers with the installation, commissioning, and operation of Client systems, both remotely and on-site
• Represent Client at industry conferences and technical forums such as NASPI and IEEE PSRC
• Contribute to the development of customer-facing technical documentation, including manuals, datasheets, and ordering guides
• Provide technical support for Marketing, Sales, Application Engineering, and Product
• Development teams
  

Leadership & Operational Management

• Accomplish departmental goals by leading the team, planning for delivery of customer support promptly
• Lead, mentor, and develop a team of Technical Service Engineers providing remote technical support to Client customers
• Maintain high-quality service standards by resolving customer issues, improving processes, and driving continuous service improvements
• Ensuring customer satisfaction as the prime goal
  

Ideal Candidate:

• Strong people manager with excellent ability to take charge, understand business needs, and manage workflow for the department
• Demonstrated customer satisfaction by providing top-quality customer service problem-
• solving to current and potential customers and to provide technical support to the Sales team
• Have developed and maintained an expert level of technical expertise in electric power
• system protection and/or automation (specifically relays and recorders)

Skills Required

• 10+ years’ experience working with numerical relays and recorders
• Technical service background in Protection Relays & Recorders
• Previous experience leading and developing a team
• Strong professional presentation skills, both written and oral, which include the ability to hold difficult discussions with customers or employees to protect company interests 
• Working knowledge of electric power systems and practices and philosophies
• Working knowledge of protective relay applications at utility or engineering firms and industry practices
• Experience with EMTP, load flow, and short circuit studies
• Experience with utility companies, Consulting, and engineering companies would be an advantage
• Knowledge of advanced communication protocols and communication system architecture
• Expert knowledge of system protection, integration, and automation applications

Education/Training/Certifications

• B.S. in Electrical Engineering is mandatory

Additional Requirements

• Work Hours: Mon to Fri, 8:30 am – 5:00 pm
• Must be a US Citizen/Green Card Holder
• Travel Requirement: Up to 25% within the US and internationally

Pay Rate/Salary

• $140,000 - $160,000 annually. Compensation will be offered within this posted range based on experience, skills, and market factors