Technical Services Manager – Power Systems Protection

JOB-10047350

Anticipated Start Date

Sept. 1, 2026

Location

Houston, TX

Type of Employment

Direct Hire

Employer Info

Our client designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. It brings decades of expertise in power system protection, monitoring, and control. It is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency.  Our client operates globally with strong technical and customer support, and its subsidiary drives continued growth and product development.

Job Summary

Our client seeks an experienced Technical Services Manager to provide strategic leadership and direction for the Technical Services Department. This role will lead and develop a team of Technical Service Engineers while working closely with Sales and internal and external stakeholders to deliver high-quality technical support and customer service. The manager will provide expertise in power system protection, protective relays, and automation, support product demonstrations and technical consultations, establish service standards, and contribute to the development and implementation of new products.

Job Description

Customer, Technical & Business Support

• Support customers through product demonstrations, training, application guidance, and technical
• consultations. 
• Collaborate with the Technical Services team to resolve customer issues through application
• notes, Webex demonstrations, and technical support. 
• Prepare product presentations, competitive comparisons, and technical materials to support business development initiatives.
• Assist in preparing and presenting technical proposals for Client products, services, and solutions
• Develop a close working relationship with customers and establish secondary technical contact, besides RSM, for customer inquiries and escalations
• Assist customers with the installation, commissioning, and operation of Client systems, both remotely and on-site
• Represent Client at industry conferences and technical forums such as NASPI and IEEE PSRC
• Contribute to the development of customer-facing technical documentation, including manuals, datasheets, and ordering guides
• Provide technical support to Marketing, Sales, Application Engineering, and Product Development teams
  

Leadership & Operational Management

• Accomplish departmental goals by leading the team, planning for delivery of customer support on time
• Lead, mentor, and develop a team of Technical Service Engineers providing remote technical support to Client customers
• Maintain high-quality service standards by resolving customer issues, improving processes, and driving continuous service improvements
• Ensuring customer satisfaction as the prime goal

Skills Required

• 12 years’ experience working with numerical relays and recorders
• 15+ years Protection Relay experience
• Previous experience in leading and developing a team
• Strong professional presentation skills, both written and verbal, which include the ability to hold difficult discussions with customers or employees to protect company interests
• Working knowledge of electric power systems and practices and philosophies
• Working knowledge of protective relay applications at utility or engineering firms and industry practices
• Experience with EMTP, load flow, and short circuit studies
• Experience with Utility companies, Consulting, and engineering companies would be an advantage
• Knowledge of advanced communication protocols and communication system architecture
• Expert knowledge of system protection, integration and automation applications
  

Ideal Candidate:

• Strong people manager with excellent ability to take charge, understand business needs and manage workflow for the department
• Demonstrated customer satisfaction by providing top-quality customer service and problem-solving to current and potential customers and providing technical support to the Sales team
• Have developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)

Education/Training/Certifications

• B.S. in Electrical Engineering

Additional Requirements

• Must be able to pass a drug screen & criminal background check 
• Travel Requirement: Up to 25% within the US/Canada Internationally
• Work Hours: Mon to Fri, 8:30 am – 5:00 pm. Onsite

Pay Rate/Salary

• Up to 160K annually. Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location