Technical Services Manager

SUMMARY:

The Corporate Quality & Product Manager leads company-wide quality control and product development initiatives for industrial sand and aggregate products. This role serves as a key technical liaison for sales teams, clients, external laboratories, and subsidiary partners—driving product customization, technical support, and data-driven quality consistency.

KEY RESPONSIBILITIES:

Quality Management & Compliance

• Standardize QA/QC policies, procedures, and documentation across all facilities and subsidiaries.

• Oversee data capturing, trend analysis, and specification reviews using the Stonemont quality database.

• Ensure product compliance and certifications with relevant regulatory agencies and customer specifications.

• Manage the corporate incident system, conducting root cause analyses and implementing corrective actions.

• Provide guidance and functional oversight to plant QC managers and technicians.

Product Development & Technical Support

• Develop custom aggregate/sand mixes, blended products, and prototype formulations to meet client specifications.

• Maintain up-to-date Technical Data Sheets (TDS), certificates of analysis (COAs), and analytical records.

• Partner with suppliers (peat moss, dyes, additives) and evaluate marketplace innovations.

• Support prototype formulation development and laboratory testing activities.

Sales Enablement & Customer Relations

• Equip the sales team with technical sales tools, product training, and material expertise.

• Deliver technical presentations, webinars, and seminars for clients, trade shows, and industry events.

• Conduct customer site visits and maintain detailed activity records in the CRM system.

• Cultivate long-term technical relationships with key industry associations, partners, and clients.

REQUIREMENTS:

• Education & Experience: Bachelor’s degree in a scientific field with 6+ years of progressive QA/QC and lab testing experience in industrial minerals, sand, aggregates, cement, or building materials.

• Technical Expertise: Deep knowledge of raw material deposit chemistry, analytical testing methods, quality control standards, and relevant regulatory requirements.

• Software Skills: Proficiency with QC software (Stonemont), MS Office Suite, and CRM systems.

• Communication: Strong written and verbal communication skills across technical, sales, and executive audiences.

Work Environment & Physical Demands

• Work Setting: Split between office, laboratory, and active mining/manufacturing facilities and customer job sites.

• Travel: Requires up to 25% travel to remote plant facilities and customer locations.

• Physical Requirements: Ability to climb stairs/elevated platforms, work in varying temperature environments, and lift product samples (up to 100 lbs occasionally).

• Safety Compliance: Regular use of PPE (hard hat, eye/hearing protection, respirator, safety boots) required on site.