Technical Services Manager

Our client is seeking a professional, innovative and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with customers.

Ideal Candidate:
•mDemonstrated customer satisfaction by providing top quality customer service problem solving to current and potential customers and by providing technical support to the Sales team
• Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)
• Able to manage their time effectively while working remotely on multiple demands

• Help customers apply company products through visits, demonstrations, training courses and telephone contact
• Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team.
• In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.
• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
• Assist in the preparation and presentation of successful proposals for company products, services and systems
• Be a secondary customer contact on primarily technical matters
• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving company products, both on-site and from company offices
• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.
• Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers
• Provide support for company marketing, sales, application engineering and development activities