Technical Services Manager

Technical Services Manager 

For more than twenty years, Tower 23 IT has helped organizations navigate technology, cybersecurity, and compliance challenges so they can operate securely, stay compliant, and grow with confidence. 

We specialize in Managed IT, Cybersecurity, and Compliance services for defense contractors, healthcare, legal, financial, and other professional service firms that need a trusted partner to help them navigate an increasingly complex technology, security and compliance landscape. 

We are building a company that creates value for our clients, teammates, and owners, and we're looking for a Technical Services Manager to help lead the next stage of our growth. 

Our Company Runs on EOS 

As a member of our team, you can expect: 

• Clear direction. 

• Known expectations. 

• The tools needed to succeed. 

• Open and honest communication. 

• Accountability. 

• Meaningful quarterly conversations. 

• Recognition and reward for high performance. 

Our Core Values 

The right candidate will naturally align with our values and demonstrate them through their actions every day. 

Clients First, Always 

We act in the best interest of our clients, communicate clearly, and own the client experience from beginning to end. 

Extreme Ownership 

We own outcomes, not excuses. We raise issues early, solve problems, and close loops completely. 

Win Together 

We help without being asked, share knowledge freely, communicate openly, and put the success of the team above individual recognition. 

Move with Urgency 

We act quickly, prioritize effectively, and maintain momentum while preserving quality. 

Bring Energy 

We show up engaged, positive, professional, and ready to help clients and teammates succeed. 

Learn, Improve, Repeat 

We continuously develop our skills, improve our processes, and share knowledge with others. 

Adapt & Figure It Out 

We stay calm under pressure, solve problems creatively, and embrace challenges with resilience and determination. 

The Technical Services Manager is part of the leadership team, reports to the President and is accountable for the technical standards, architecture, quality, and continuous improvement of all technology services delivered by Tower 23 IT. This role provides leadership for technical operations, project engineering, service delivery standards, tools, and technology stack governance. The Technical Services Manager defines how technical work is performed, ensures client environments meet company standards, leads technical escalations, mentors engineers, and drives continuous improvement across our tools, technologies, systems, and processes. This is a player-coach leadership role that combines hands-on technical expertise with technical team leadership. 

This role is ideal for an experienced MSP engineer who wants to move beyond solving technical problems and into shaping how technical services are designed, delivered, standardized, and continuously improved across the organization.  

This is a full-time, in-office leadership role based in North County San Diego. Because this position is responsible for mentoring engineers, driving technical standards, and collaborating closely with leadership, we are seeking candidates who live in North County San Diego and can work from our office daily. This is not a remote or hybrid position. 

You'll Love This Role If You 

• Enjoy solving root causes instead of repeatedly fixing symptoms. 

• Want to influence technical standards and best practices. 

• Enjoy mentoring and developing engineers. 

• Like creating consistency and reducing chaos. 

• Want a voice in technical decisions that impact clients and the business. 

• Take pride in building scalable systems, processes, and teams. 

You Get, Want, and Have the Capacity To 

• Lead technical excellence across the company. 

• Drive consistency and standardization across client environments. 

• Develop engineers and raise the technical capability of the team. 

• Improve project quality and technical execution. 

• Balance technical excellence with practical business outcomes. 

• Help build a world-class managed IT, cybersecurity, and compliance practice. 

What You'll Own 

Technical Standards & Quality 

• Define and maintain technical standards, reference architectures, and best practices. 

• Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments. 

• Improve documentation quality and technical consistency. 

• Reduce technical debt and recurring technical issues. 

Technical Leadership & Escalations 

• Serve as the senior technical escalation resource. 

• Lead root cause analysis and permanent corrective actions. 

• Mentor technicians, systems administrators, and project engineers. 

• Improve the overall technical capability of the organization. 

Project Design & Implementation 

• Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects. 

• Validate project scope, architecture, and implementation plans. 

• Implement projects at a technical level and successful handoff to support. 

Technology Stack Governance 

• Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms. 

• Recommend enhancements that improve efficiency, scalability, and service quality. 

• Drive automation and standardization initiatives. 

Technical Training & Development 

• Develop technical training plans and career growth pathways. 

• Lead technical workshops, mentoring activities, and knowledge-sharing sessions. 

• Build a culture of continuous improvement and technical excellence. 

You'll Have Success Here If You 

• Think beyond individual tickets and focus on systems and long-term solutions. 

• Enjoy coaching and teaching others. 

• Can communicate effectively with both technical and non-technical audiences. 

• Are comfortable making difficult technical decisions. 

• Believe standards, documentation, and process are critical to success. 

• View leadership as helping others succeed rather than being the hero. 

Success in This Role Looks Like 

• Fewer recurring technical issues and escalations. 

• Greater consistency across client environments. 

• Stronger documentation and technical standards. 

• Better project outcomes and smoother transitions to support. 

• Increased automation and operational efficiency. 

• A stronger, more capable technical team. 

Qualifications 

Required 

• Bachelor’s degree in management information systems (MIS), networking, security or related technology area. 

• 10 years of industry experience 

• 5+ years of experience in Managed Services, IT Consulting, or a similar technical environment. 

• Experience supporting and designing solutions involving: 

• Microsoft 365 and Azure 

• Active Directory, SQL, Exchange 

• Apple Mac / iOS 

• Networking and Firewall technologies 

• Endpoint Management 

• Backup & Disaster Recovery 

• Cybersecurity Technologies 

• Compliance Frameworks including CMMC, NIST, HIPAA 

• Experience serving as a senior escalation resource. 

• Strong written and verbal communication skills. 

• Ability to communicate effectively with business owners, executives, and technical staff.

Compensation & Benefits 

• Salary + Bonus Based on Experience and Qualifications

• Medical Insurance

• Vision Insurance

• Dental Insurance 

• Long-Term Disability Insurance

• Life Insurance

• Paid Time Off 

• Paid Holidays 

• 401(k) with Company Match 

• Cell Phone Reimbursement 

• Paid Training & Certification Programs 

• Professional Development Opportunities 

A Final Thought 

We're not looking for someone who simply wants to solve the hardest technical problems. 

We're looking for someone who wants to improve how technical services are delivered, establish standards, develop engineers, influence technical direction, and help build an exceptional managed services organization. 

If that sounds like you, we'd love to hear from you.