Technical Services Engineer

Hi! I'm Montana, the Technical Services Manager at EnsoData. Kelsey, the VP of Customer Success, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate!

EnsoData is seeking a Technical Services Engineer (Healthcare and/or Software as a Medical Device - SaMD) to contribute to our customer-facing technical services team, ensuring the successful implementation, deployment, and support of our software solutions in the healthcare industry. This position offers a flexible work environment, competitive salary of $80,000 - $85,000, stock options, plus benefits such as paid time off, healthcare insurance, and more.

About the Role

As a Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping our customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction.

Key Responsibilities:

• Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution
• Effectively troubleshoot complex technical issues within web-based applications
• Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes
• Provide timely and appropriate communication with the customer to explain the steps required to solve their issue
• Ensure customer issues and resolutions are properly documented

As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.

About EnsoData

EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimers.

Here is a little about what we are doing in the world of sleep medicine...

EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

Here is a link to learn a little about our Celeste app!