Technical Services and Training Specialist

This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network. The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs.

Position Overview:

The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs. This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network.

Key Responsibilities:

• Assist in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.
  
• Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.
  
• Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.
  
• Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.
  
• Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.
  
• Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.
  
• Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.
  
• Perform other duties as required.
  

Required Attributes:

• Ability to communicate effectively, both verbally and in writing, across cross-functional teams.
  
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  
• Detail-oriented with a high level of accuracy.
  
• Strong analytical, problem-solving, and critical thinking skills.
  
• Ability to work independently and collaboratively.
  
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
  
• Strong organizational and time management skills.
  
• Strong understanding of pest management principles and Integrated Pest Management (IPM).
  
• Ability to explain technical concepts to a variety of audiences.
  
• Strong presentation and facilitation skills.
  
• Franchise-first mindset with a customer service focus.
  
• Ability to travel independently (25-40%)
  

Education, Experience, & Certifications:

Required:

• High School Diploma or GED
  
• 2-4 years of experience in pest management, technical services, training, or operations support.
  
• Certified pesticide applicator or ability to obtain certification within a specified timeframe.
  
• Equivalent combination of education and relevant experience may be considered.
  

Preferred:

• An Associate's degree in a related field.
  
• Experience in mosquito or general pest management.
  
• Experience with Learning Management Systems (LMS).
  
• Experience supporting franchise operations.
  

Brand:
MOJ Mosquito Joe