Technical Service Representative

Are you passionate about providing top-notch technical support and improving packaging performance for customers? Join us in a role where your expertise can make a significant impact.

About the Role

This role is focused on delivering efficient and timely technical assistance to customers, ensuring their packaging equipment operates at peak performance. You will play a crucial role in identifying and resolving equipment issues, contributing to the overall improvement of customer packaging quality and performance.

Key Responsibilities

• Act as a safety leader, prioritizing safety in all responsibilities.
• Understand customer requirements related to products and equipment issues.
• Service customer equipment to maintain optimal performance of packaging films and shrink bag materials.
• Identify and communicate machinery and packaging film/shrink bag problems to appropriate staff.
• Maintain accurate and timely reports on work activities and time utilization.
• Perform package/shrink bag and machine audits on packaging machines.
• Participate in field trials of new packaging materials.
• Assist in the installation and start-up of packaging equipment.
• Provide input into the design, installation, and start-up of packaging equipment from outside suppliers.
• Schedule own time and travel, determining priority of customer calls.
• Conduct training for customers on proper operation and maintenance of equipment and film.
• Assist on projects and take the lead on smaller tasks within overall projects.
• Establish and maintain effective relations with customers, sales personnel, and internal staff.
• Complete KMS reporting, expense reports, and weekly schedules within designated time frames.

Minimum Requirements

• Technical Degree
• 3-5 years of experience in the food packaging industry (materials & machinery)
• Willing to travel 60% or more and hold a valid driver's license
• Excellent verbal and written communication skills

At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our applicant tracking system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

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