Technical Service Representative

Responsibilities include site service, analytical testing, equipment troubleshooting, chemical inventory management, and delivering exceptional customer support. This role plays a critical part in ensuring the safe, efficient, and effective operation of water treatment programs across a variety of industrial and commercial facilities.

Water Treatment Technical Service Representative

Location: Field-Based / On the Road (with Warehouse Access)
Job Type: Full-Time
Compensation: $20.00–$29.00 per hour
Schedule: Monday–Friday, 40 hours per week (occasional weekends as needed)

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Position Overview

Water Engineering is seeking a reliable, self-directed, and detail-oriented Water Treatment Technical Service Representative to support our growing customer base. This role plays a critical part in ensuring the safe, efficient, and effective operation of water treatment programs across a variety of industrial and commercial facilities. Responsibilities include site service, analytical testing, equipment troubleshooting, chemical inventory management, and delivering exceptional customer support.

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Key Responsibilities

• Conduct customer site visits to assess water system performance, verify proper operation of water treatment equipment, and monitor chemical inventory

• Execute monthly service plans and fulfill all contractual service requirements

• Perform analytical testing to evaluate treatment program effectiveness and system stability

• Complete service reports and maintain accurate daily entries in the company database

• Deliver chemical products and manage onsite inventory levels

• Perform test procedures, calibration routines, and instrumentation checks, with training provided as needed

• Identify required support, parts, equipment, and customer training to ensure proper system operation and preventative maintenance

• Troubleshoot hardware and software issues onsite, including equipment repair and calibration in accordance with O&M manuals

• Collaborate with Account Managers to resolve service issues and optimize treatment applications

• Stay current on all technical processes, operational procedures, and safety requirements

• Demonstrate a strong safety mindset in all work activities, including maintaining safe driving habits

• Follow established service route schedules and prioritize tasks effectively

• Provide professional and timely communication with customers and internal teams

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Required Qualifications

• High school diploma or equivalent

• 4+ years of computer skills/experience (Required)

• 2 years of industrial water treatment experience preferred, or related technical field experience

• Valid driver’s license and willingness to travel approximately 25% within the territory

• Strong mechanical aptitude and familiarity with pumps, controllers, feed systems, and industrial equipment

• Ability to troubleshoot chemical feed equipment and diagnose system performance issues

• Strong verbal and written communication skills with the ability to interact professionally with customers

• Self-motivated with the ability to work independently in diverse environments (indoor/outdoor, industrial settings)

• Ability to follow safety protocols and company procedures consistently

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Preferred Qualifications

• Technical degree or diploma in Electrical/Electronic Technology, Instrumentation, Engineering, or a related discipline

• 2+ years of experience in water treatment, plant operations, maintenance, plumbing, electronics, or equivalent military/technical training

• General knowledge of electrical equipment, basic plumbing, and industrial safety practices

• Familiarity with digital tools and platforms, including NetSuite

• Strong problem-solving skills and comfort diagnosing mechanical or instrumentation issues

• Ability to collaborate effectively in a team environment and provide technical support in a customer-facing role

• Understanding of water treatment processes, control logic, programming, and chemical applications

• Capacity to make sound decisions aligned with company goals and customer requirements

• Willingness to travel daily within a three-hour radius

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Benefits

• Paid Time Off, Sick Time, and Holiday Pay

• 401(k) retirement plan

• Medical, Dental, and Vision insurance

• Company vehicle

• Company fuel card

• Company-paid travel (flights, hotels, rental vehicles)

• Company-issued phone and laptop

• Full PPE, test kits, and all required equipment provided

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Why Join Water Engineering?

Water Engineering offers competitive compensation, comprehensive benefits, and a dynamic work environment with opportunities for professional growth. We provide extensive training and ongoing technical development to ensure your success in this role.

We are committed to fostering a workplace that values diversity, inclusivity, and equal opportunity. We recognize that individuals from varied backgrounds bring unique perspectives, drive innovation, and strengthen our team. We welcome motivated candidates who are eager to learn and excel in a technical field—even if they are new to water treatment.

Water Engineering is proud to be an Equal Opportunity Employer.

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