Technical Service Manager - Print Finishing - Plymouth, MA

Lead a national organization supporting advanced print finishing equipmentDrive customer satisfaction, service excellence, and continuous improvement A successful Technical Service Manager should have: Bachelor's degree in Mechanical Engineering. The organization is recognized for innovation, quality, and efficiency, delivering advanced technologies that enable customers to produce personalized and on-demand printed materials.

• Lead and manage a national technical service team.
• Develop and optimize training programs, service documentation, and operating procedures.
• Foster a positive, high-performance service culture.
• Collect and analyze service data to identify recurring issues and improvement opportunities.
• Partner with R&D and Quality teams to investigate issues and implement corrective actions.
• Coordinate with Supply Chain to forecast inventory requirements based on service trends.
• Manage customer escalations with urgency and professionalism.
• Drive continuous improvement initiatives across service operations.
• Build relationships with customers and stakeholders at the manager and director level.
• Monitor and improve KPIs including response times, resolution metrics, customer satisfaction, and service documentation.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Lead a national organization supporting advanced print finishing equipmentDrive customer satisfaction, service excellence, and continuous improvement

A successful Technical Service Manager should have:

• Bachelor's degree in Mechanical Engineering.
• Prior experience leading technical service or field service organizations.
• Strong customer-facing leadership experience.
• General knowledge of mechanical, electrical, and software engineering principles.
• Experience analyzing service performance data and driving process improvements.
• Strong communication, presentation, and business acumen skills.
• Experience with talent development, coaching, retention, and succession planning.
• Familiarity with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
• Quality certifications or quality systems experience preferred.
• Knowledge of regulatory and safety standards such as UL, OSHA, and CE preferred.
• French language skills are a plus.
• Ability and willingness to travel.

My client is a global manufacturer of automated print finishing and document production solutions. The organization is recognized for innovation, quality, and efficiency, delivering advanced technologies that enable customers to produce personalized and on-demand printed materials.

• National leadership responsibility
• High customer visibility and impact
• Cross-functional collaboration with Sales, R&D, and Operations
• Opportunity to shape service strategy and performance
• Strong focus on continuous improvement
• Team leadership and development responsibilities
• Global organization with innovative technology solutions
• Competitive compensation and benefits

If you have a strong background in Field Service and Mechanical Engineering, apply to this role for immediate consideration!