Technical Service Manager - Print Finishing - Plymouth, MA
Michael Page International
- Plymouth, Massachusetts
- 1 day ago
- $120,000–$160,000 Per Year
- Full-time
Highlights
Lead continuous improvement initiatives focused on service quality and operational efficiency. A successful Technical Service Manager should have: Bachelor's degree in Mechanical Engineering.
Numbers & Facts
| Location | Plymouth, Massachusetts |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $120,000–$160,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
Description
Technical Service Manager
Lead and develop the national technical service organization. Manage field service personnel, technical support activities, and service operations. Improve service procedures, documentation, training programs, and technical knowledge resources. Monitor service performance metrics, response times, and customer satisfaction. Analyze service trends and recurring equipment issues. Drive root cause investigations and corrective action initiatives. Coordinate communication between Service, R&D, Quality, Sales, and Supply Chain teams. Support inventory planning and spare parts forecasting based on field service data. Manage customer escalations and ensure timely resolution of critical issues. Develop and maintain technical service KPIs and reporting systems. Lead continuous improvement initiatives focused on service quality and operational efficiency. Build strong relationships with customers and channel partners. Present technical and business updates to internal and external stakeholders. Maintain awareness of regulatory, safety, and quality requirements.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
A successful Technical Service Manager should have: Bachelor's degree in Mechanical Engineering. Previous service management or technical support leadership experience. Strong knowledge of mechanical, electrical, and software-based systems. Experience leading customer-facing technical teams. Strong troubleshooting and root cause analysis capabilities. Experience developing technical training programs and documentation. Excellent customer relationship management skills. Ability to manage technical escalations and drive issue resolution. Familiarity with quality systems and continuous improvement methodologies. Knowledge of safety and regulatory standards such as UL, OSHA, and CE. Strong communication, presentation, and leadership skills. French language skills are a plus. Willingness to travel as needed.
Lead a national technical service organization. Direct impact on customer experience and business performance. Work with advanced automation and print technologies. Collaborative and growth-oriented culture. Strong leadership visibility. Competitive compensation and benefits.
Job Summary
Sector: Engineering & Manufacturing
Sub Sector: Production, Manufacturing
Industry: Industrial / Manufacturing
Where: Plymouth
Contract Type: Permanent
Consultant name: Madison Weber
Job Reference: JN-082026-7086742
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.