Technical Service Manager - Print Finishing - Plymouth, MA

Michael Page International

Plymouth, Massachusetts
1 day ago

$120,000–$175,000 Per Year
Full-time

Highlights

Monitor and improve KPIs including response times, resolution metrics, customer satisfaction, and service documentation. Collect and analyze service data to identify recurring issues and improvement opportunities.

Numbers & Facts

Location	Plymouth, Massachusetts
Job Type	Full-time
Industry	Staffing/Employment Agencies
Salary	$120,000–$175,000 Per Year
Company Size	10,000 employees or more
Website	https://www.michaelpage.ca/

Description

Technical Service Manager

Lead and manage a national technical service team. Develop and optimize training programs, service documentation, and operating procedures. Foster a positive, high-performance service culture. Collect and analyze service data to identify recurring issues and improvement opportunities. Partner with R&D and Quality teams to investigate issues and implement corrective actions. Coordinate with Supply Chain to forecast inventory requirements based on service trends. Manage customer escalations with urgency and professionalism. Drive continuous improvement initiatives across service operations. Build relationships with customers and stakeholders at the manager and director level. Monitor and improve KPIs including response times, resolution metrics, customer satisfaction, and service documentation.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

A successful Technical Service Manager should have: Bachelor's degree in Mechanical Engineering. Prior experience leading technical service or field service organizations. Strong customer-facing leadership experience. General knowledge of mechanical, electrical, and software engineering principles. Experience analyzing service performance data and driving process improvements. Strong communication, presentation, and business acumen skills. Experience with talent development, coaching, retention, and succession planning. Familiarity with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint. Quality certifications or quality systems experience preferred. Knowledge of regulatory and safety standards such as UL, OSHA, and CE preferred. French language skills are a plus. Ability and willingness to travel.

National leadership responsibility. High customer visibility and impact. Cross-functional collaboration with Sales, R&D, and Operations. Opportunity to shape service strategy and performance. Strong focus on continuous improvement. Team leadership and development responsibilities. Global organization with innovative technology solutions. Competitive compensation and benefits.

If you have a strong background in Field Service and Mechanical Engineering, apply to this role for immediate consideration! Contact Madison Weber Quote job ref JN-102026-7134892.

About Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.