Technical Service Manager

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life-at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

Gunnebo Entrance Control is looking for an experienced Technical Service manager to lead our service team. In this role, you will be responsible for ensuring that all customer service needs are executed smoothly while maintaining high levels of customer satisfaction.

Develop and implement service strategies to optimize customer satisfaction and ensure high-quality service delivery.

Lead and mentor the installation and service teams, ensure they are equipped with the necessary skills and resources.

Communicate effectively with clients to understand their requirements and ensure that all Service requests are provided in a timely fashion.

Coordinate domestic and international shipping for products produced at our plant along with part orders.

Create spare part quotes for customers.

Schedule and coordinate preventive maintenance visits along with reactive services.

Manage filed technician schedule.

Collaborate with cross-functional teams include sales, engineering, and customer support to streamline processes.

Conduct regular training sessions for the team on new technologies and installation practices.

Address and resolve any issues or concerns raised by customers during and after service needs and installation.