Technical Service Manager (Columbia, MD, US, 21044)

W. R. Grace

Columbia, MD(remote)

JOB DETAILS
SALARY
$138,364–$190,250.50 Per Year
SKILLS
Alternative Fuels, Biotech and Pharmaceutical, Calendar Management, Chemical Engineering, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Dental Insurance, Economics, Employee Benefits, FCC (Federal Communications Commission), Identify Issues, Performance Analysis, Presentation/Verbal Skills, Proposal Development, Research & Development (R&D), Resolve Customer Issues, Resume Search, Retirement Plan, Sales, Startup, Team Player, Technical Operations, Technical Presentation, Technical Services Management, Technical Support, Vision Plan, Willing to Travel, Work From Home
LOCATION
Columbia, MD
POSTED
4 days ago

Annual Wage Range: $138,364.00  - $190,250.50 
Other Compensation:  Eligibility for the Short-Term Incentive program and other applicable bonuses 
Benefits:U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Perform a variety of technical support activities for hydroprocessing catalyst technologies, including but not limited to Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating.

 

The successful individual will provide technical service, develop technical proposals, and support catalyst loadings and unit startups.

 

The position is remote work primarily based in North America.

Responsibilities

  • Act as the main technical contact for all assigned customers in the region.
  • Prepare, organize, and lead customer site visits for technical reviews and data updates. This includes interpreting operating data to monitor catalyst performance, recommending operating guidelines, analyzing and leveraging R&D data to recommend applications tailored to customer needs, and estimating catalyst life.
  • Plan and lead in-plant shutdown and startup assistance, including catalyst loading and sulfiding consultation.
  • Support customers by addressing operating questions and providing process troubleshooting, strengthening customer relationships.
  • Support R&D efforts by providing unit operating data and analyzing R&D results to apply to customer‑specific situations.
  • Prepare technical estimates for proposals and present them to customers.
  • Work may also include plant test runs and presenting industry technical papers.
  • Work safely in refinery environment.

Required Qualifications

  • Ability to communicate effectively with clients to sell the value of our technology.
  • Ability to present data, findings, and technical proposals to all levels of customer management.
  • Ability to work independently and as part of a team in a remote work environment, with the ability to travel as required (up to 40%, typical 20–30%).
  • Knowledge of refining technology, operations, and economics, with the ability to develop value propositions and communicate them effectively to customers.
  • Understanding how equipment functions in the field and overall plant operations.
  • Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs and expectations required.
  • Ability to interact effectively with individuals of varying experience levels, roles, and cultural backgrounds.
  • B.S. in Chemical Engineering or a related technical field.
  • 10+ years’ refinery experience with an understanding in hydroprocessing design, operations, kinetics, and data analysis
  • Ability to obtain a TWIC (Transportation Worker Identification Card), if not already in possession of one.

Preferred Qualifications

  • Knowledge of hydroprocessing specific equipment
  • Knowledge of FCC operations and specific equipment

Benefits

  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Grace Wellness Program
  • Flexible Workplace with maximum overlap with the core hours
  • Retirement Plans 
  • 401(k) Company Match
  • Paid Vacation and Holidays
  • Parental Leave
  • Tuition Reimbursement
  • Company Donation Match Program

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

About the Company

W

W. R. Grace

What's in a slogan?

A story. A promise. An invitation.

You'll find Grace products in toothpaste, car bumpers, water- and fireproofing materials; in cans and bottles; in roads, bridges, and buildings; and in plastics, petroleum products, and much, much more. Over 1,000 Grace patents are the product of a deeply-rooted culture of invention. Grace people develop, manufacture, and deliver breakthrough and proven products to meet needs in new places and new applications in Catalysts Technologies, Materials Technologies, and Construction Products.

Grace's story is a story of quality and commitment; with longstanding relationships and collaboration—with customers, co-workers, partners, and communities. And it's a story of Values that have turned priorities such as safety and respect into Grace DNA.

Finally, it's a story of growth; of dramatic expansion beyond traditional mature markets into the world's fastest growing economies. The success of Grace products mirrors the world's most promising stories of improving living standards throughout the world.

Our promise to customers, to our communities, and to ourselves is to deliver value; safely, reliably, and creatively. When we do, the lives touched by our products and those of our customers are made better.

So we invite you to look closely at the opportunities now available with Grace. If you're ready to lead, ready to grow, and ready to make a difference, we'd love to hear from you.
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Chemicals/Petro-Chemicals
FOUNDED
1854
WEBSITE
http://www.grace.com/