Technical Service Manager (Columbia, MD, US, 21044)

W. R. Grace

Columbia, MD
Today

$123,188–$169,383.50 Per Year

Highlights

Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more.

Numbers & Facts

Location	Columbia, MD
Industry	Chemicals/Petro-Chemicals
Salary	$123,188–$169,383.50 Per Year
Company Size	5,000 to 9,999 employees
Year Founded	1854
Website	http://www.grace.com/

Description

Annual Wage Range: $123,188.00 - $169,383.50
Other Compensation: Eligibility for the Short-Term Incentive program and other applicable bonuses
Benefits:U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Provide technical service for Grace’s hydroprocessing catalyst technologies, including Fixed Bed Resid, Ebullated Bed Resid, and Distillate Hydrotreating. Reporting to the Director, Technical Services, this specialist-level individual contributor serves as the primary technical contact for assigned refinery accounts, monitors catalyst performance, supports catalyst loadings and unit startups, and contributes technical analysis to customer proposals.

Responsibilities

Serve as the primary technical contact for assigned refinery accounts, building strong customer relationships.
Conduct customer site visits for technical reviews and data updates; interpret operating data to monitor catalyst performance and recommend operating guidelines.
Support in-plant catalyst loadings, sulfiding, and unit startups on site, executing procedures safely and to Grace and customer standards.
Address customer operating questions and provide process troubleshooting, escalating complex issues to the Technical Service Manager or Director as needed.
Develop technical analysis and inputs for customer proposals and value propositions in partnership with Sales.
Provide unit operating data to R&D and help translate findings into customer recommendations.
Manage multiple customer activities concurrently with a high degree of autonomy in a remote setting.
Work safely in a refinery environment.

Required Qualifications

B.S. in Chemical Engineering or a related technical field.
7+ years of refinery experience with an understanding of hydroprocessing design, operations, kinetics, and data analysis.
Knowledge of refining technology, operations, and economics, with the ability to develop and communicate customer value propositions.
Understanding of how equipment functions in the field and of overall plant operations.
Demonstrated ability to plan, schedule, and manage multiple work activities to meet customer needs.
Ability to present data, findings, and technical recommendations to all levels of customer management.
Ability to work independently and as part of a team in a remote environment, and to interact effectively with people of varying experience levels, roles, and cultural backgrounds.
Ability to travel up to 40% (typically 20–30%).
Ability to obtain a TWIC (Transportation Worker Identification Credential), if not already held.

Preferred Qualifications

Knowledge of hydroprocessing-specific equipment.

Benefits

Medical, Dental, Vision Insurance
Life Insurance and Disability
Grace Wellness Program
Flexible Workplace with maximum overlap with the core hours
Retirement Plans
401(k) Company Match
Paid Vacation and Holidays
Parental Leave
Tuition Reimbursement
Company Donation Match Program

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.

About Company

What's in a slogan?

A story. A promise. An invitation.

You'll find Grace products in toothpaste, car bumpers, water- and fireproofing materials; in cans and bottles; in roads, bridges, and buildings; and in plastics, petroleum products, and much, much more. Over 1,000 Grace patents are the product of a deeply-rooted culture of invention. Grace people develop, manufacture, and deliver breakthrough and proven products to meet needs in new places and new applications in Catalysts Technologies, Materials Technologies, and Construction Products.

Grace's story is a story of quality and commitment; with longstanding relationships and collaboration—with customers, co-workers, partners, and communities. And it's a story of Values that have turned priorities such as safety and respect into Grace DNA.

Finally, it's a story of growth; of dramatic expansion beyond traditional mature markets into the world's fastest growing economies. The success of Grace products mirrors the world's most promising stories of improving living standards throughout the world.

Our promise to customers, to our communities, and to ourselves is to deliver value; safely, reliably, and creatively. When we do, the lives touched by our products and those of our customers are made better.

So we invite you to look closely at the opportunities now available with Grace. If you're ready to lead, ready to grow, and ready to make a difference, we'd love to hear from you.