Technical Service Engineer - ADL

Create, develop and maintain customer technical relationships and address customer issues related to aluminum product functionality and quality.

• Regularly visit assigned automotive aluminum customers (maybe require to visit non-automotive customers in case of personnel unavailability or emergency situations) for monitoring quality performance, benchmarking competition, and providing verbal and written feedback reports to Operations and Commercial
• Review aluminum customer inquiries and participate in RFQ’s from a technical perspective. Verify property parameters, material specs and perform new part investigation as required
• Overall responsibility for review of customer complaints, claims, and corrective actions
• Assist operations in troubleshooting and correcting quality issues
• Provide technical support to customers manufacturing facilities
• Perform automotive part thickness strain and FLD analysis as situation warrants
• Perform forming, thinning analysis on new or existing products as situation warrants
• Participate in product development, qualification, and plant trials
• Coordinate and participate in customer visits, tours, audits, and certification procedures for the mill as needed
• Develop a strong rapport with customers manufacturing, quality, and engineering personnel
• Work effectively with operations, sales, and product development to ensure customer satisfaction
• Understand current and future functional requirements for products as used by the customer
• Participate in customers initiatives for aluminum as appropriate
• Manage Part Inspection Guide for assigned customer base.

Required

• 4-year degree in engineering, technology, science, business or applicable field.
  • 2 years aluminum plant experience in operations, technical service, sales, or product development OR 5-year experience in QA, Engineering, or manufacturing at aluminum customer
  • Data analysis & management skills (SQL, Access, MS Office, SPC, MiniTab, etc.)
  • Excellent and proven problem-solving skills
  • Excellent technical communication skills
  • Capability to prioritize and multi-task
  • Self-motivated with strong orientation for continuous improvement and customer-focused service 

Preferred

• Degree in Materials Science/Metallurgical Engineering
  • Demonstrated knowledge of aluminum processes, aluminum specs, and applications
  • Both aluminum production and aluminum user experience in manufacturing, QA, or Engineering
  • Knowledge of ISO and other applicable standards, such as API, ABS, SAE, etc.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.