Technical service adviser

Administer warranty programs for manufacturers, including claims processing, credits, parts failure analysis, manufacturer reporting & returns and files, and support manufacturer technical and customer service with customer issues via email, phone or dedicated CRM. Minimum Requirements: Provide technical, sales, warranty, parts, and product support to dealers and end users through phone, email, messaging, and on-site field visits.

Direct Hire opportunity working for a leader in the equipment distribution industry!

Pay: starts at $60,000 based on experience

Monday thru Friday 8am – 5pm schedule

This is fully in the office just outside of downtown Orlando. 


Minimum Requirements:

• Provide technical, sales, warranty, parts, and product support to dealers and end users through phone, email, messaging, and on-site field visits.
• Administer warranty programs for manufacturers, including claims processing, credits, parts failure analysis, manufacturer reporting & returns and files, and support manufacturer technical and customer service with customer issues via email, phone or dedicated CRM.
• Partner with Sales, Customer Service, Warehouse, Purchasing, Accounting, IT, and manufacturers to resolve technical issues, improve processes, enhance the dealer experience.
• Manage dealer service programs, manufacturer portals, documentation, product updates, and service records while maintaining expertise across all product lines.
• Perform equipment setup and attend various dealer open houses

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