Technical Service Admin

Position Overview:

Ultimate Staffing Services is actively seeking a dedicated and detail-oriented Technical Service Admin to join their client's team in California. This role is essential in ensuring the smooth operation of technical services and customer support related to the PASCAL product line. The ideal candidate will have a strong background in administrative support within a service-oriented environment and possess excellent organizational and communication skills.

Responsibilities:

Major Duties and Responsibilities:

• Handle all PASCAL related incoming service calls, emails, and customer inquiries for action items.
• Work with QA to address open complaints from customers, field service engineers, or sales reps.
• Assist Supervisor to schedule/dispatch field service engineers for service calls.
• Train new Customer Service team members:
  • Work instructions for both ERP and CRM systems.
  • Processes and procedures.
• Assist Supervisor with maintaining and implementing training documents and work instructions for both Customer Service and FSE training.
• Coordinate training logistics for in-house training for new-hires and distributors on the PASCAL product line.
• Process parts orders/RMA's for service calls, as well as international rep orders:
  • Receive in RMA and assign to technician in CRM and move to test bay.
  • Retrieve tested parts to book and close RMA in CRM.
  • Complete inventory movement in ERP and return inventory to stockroom.
• Support the Supervisor with service call, RMA, sales order, and warranty compensation activity.
• Assist in preparing part orders and shipping documents, tracking deliveries, and updating customer records.
• Processes invoices and credit card payments.
• Other duties/projects as assigned by Supervisor.

Qualifications:

• AS in Business Administration or equivalent.
• 5+ years of administrative or operations support experience, ideally service-oriented.
• Familiar with Lasers or Medical Laser products a plus.
• Ability

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.