Technical Sales Support Engineer

THERMAL EQUIPMENT SALES, INC.

Lexington, KY

Apply

JOB DETAILS

SKILLS

Analysis Skills, Building Renovation, Commercial Construction, Commissioning, Communication Skills, Construction, Construction Projects, Customer Experience, Customer Support/Service, Engineering, Engineering Consulting, Equipment Maintenance/Repair, Establish Priorities, HVAC, Identify Issues, Industry Standards, Interpersonal Skills, Investigative Reports, Lift/Move 50 Pounds, Maintenance - HVAC, Manufacturing Software, Mechanical Design, Mechanical Engineering, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Network Operations Center, Operational Support, Organizational Skills, Physical Demands, Problem Solving Skills, Requirements Management, Sales, Sales Support, Schedule Development, Startup, Systems Administration/Management, Technical Sales, Technical Support, Technical Writing, Time Management, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Lexington, KY

POSTED

17 days ago

Technical Sales Support Engineer | Thermal Equipment Sales

top of page

About
Meet The Team
Careers
Portfolio
Equipment
Parts
Resources
Catalog
Linecard
Trainings
Events
Blog
Tax Credits
Data Center Solutions
Sister Companies
Thermal Air Quality - A Division of TES
Technical Products Service & Sales
Bluegrass Hydronics & Pump
Contact
More

Use tab to navigate through the menu items.

< Back

Technical Sales Support Engineer

Lexington, KY, USA

Job Type

Full Time

About the Role

Thermal Equipment Technical Sales support is looking for an individual to provide a world-class customer experience and leave the job site with a happy customer and complete technical solutions.

An individual in this position should have strong interpersonal and communication skills, as well as, a high technical/engineering ability. A background in mechanical engineering or other engineering discipline is required. Experience in technical sales, field/job-site conditions in construction and previous experience in the HVAC industry are a plus.

Primary Functions

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Perform supporting role for all Sales Representatives within the company.
Read and interpret technical specifications and plans developed for constructing/renovating a commercial building.
Ability to apply common HVAC unit components in accordance with manufacturer's recommendations, as well as industry standards.
Identify and resolve any and all operational issues
Provide input to installing contractors or service entities to expedite the resolution of equipment operational issues.
Provide support to commissioning agencies for new HVAC system installs. Take lead as responsible party for resolving all punch list items related to HVAC equipment.
Commission and troubleshoot various types of new commercial and industrial HVAC Equipment installations including the following systems (factory training will be provided):

VRV Rooftop Units

Chillers Air Handlers

Water Source Heat Pumps DX Split Systems

Factory Controls Systems VFDs

Provide owner training for new equipment installs.
Provide operational support for customers as needed to assist customers with understanding their equipment.
Inspect projects prior to startup services and inspect projects on a regular basis to verify proper installation of our equipment.
Provide support to installing contractors, be the "factory equipment expert" to the contractor, be a point of contact to answer questions on how to install the equipment.
Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors and commissioning agencies as needed.
Work closely with manufacturers to report application, operational or quality issues with their equipment products. Take the lead on driving issues to a robust resolution.

Requirements

Excellent communication skills
Proficient in technical writing that will be utilized in all forms of internal and field communication
Excellent interpersonal and customer service skills
Strong analytical and problem-solving skills
General computer knowledge with emphasis in the following software applications: Word, Excel, Outlook.
Superior understanding of HVAC systems is a plus

§ Will consider a recent engineering graduate without HVAC experience

Excellent time management skills
Ability to create and manage your own schedule to best support our customers
Great organizational skills with the ability to prioritize and complete multiple tasks on-time.
Ability to travel daily to local job sites (within ~3 hours' drive one way)
Have the ability to remain at job sites as needed beyond an 8-hour work day
Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site
Ability to explain technical issues to both technical and non-technical employees and customers.
Ability to attend local community college to attain an HVAC Journeyman's License

§ Costs for this training will be paid by Thermal Equipment Sales

§ Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in class

Qualifications and Experience:

Bachelors of Science in Mechanical Engineering preferred

§ Bachelor degrees in other engineering disciplines will be considered

Good driving record with current driver's license

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical ability to visit construction sites and owner's buildings as needed. Including, the ability to climb a ladder when needed to access rooftop equipment
Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)

About the Company

Thermal Equipment Sales, Inc. has been a leader in the HVAC sales industry since it was incorporated in 1957. Thermal Equipment Sales, Inc. conducts business with a high level of competence, product knowledge, honesty and integrity, our goal is to always go above and beyond our customers expectations. Our firm works closely with consulting engineers and mechanical contractors to design, sell, and service HVAC equipment on new construction projects, renovation projects, and replacement projects.

First Name

Last Name

Phone Number

Desired Position(s)

Location (City)

Message

Upload Resume/CV

Upload supported file (Max 15MB)

Upload Cover Letter

Upload supported file (Max 15MB)

Send

Thanks for submitting!

Get in Touch

Lexington Office

680 Bizzell Dr.

Lexington, KY 40510

859.255.9665

Louisville Office

13151 Middletown Industrial Blvd

Louisville, KY 40223

502.473.0829

Paducah Office

115 Eaglet Cove

Paducah, KY 42003

270.898.6976

First Name

Last Name

Company

Request Type

Choose an option

Location (City)

Message

Send

Thanks for submitting!

bottom of page