Technical Sales Associate

Technical Sales AssociatePlymouth is seeking a customer-focused Technical Sales Associate to join our team. In this role, you'll combine technical knowledge with exceptional customer service to support customers, coordinate product solutions, and work closely with cross-functional teams to deliver an outstanding customer experience. If you enjoy problem-solving, building relationships, and working in a fast-paced manufacturing environment, we'd love to hear from you.SummaryTechnical Sales Associate coordinates production of products and services with customers' requirements by administering the selling process, initiating purchase orders and shipments, while ensuring complete customer satisfaction.Key Responsibilities

Act as a Customer Advocate inside of PlymouthAssist customers in understanding and applying technical information about Plymouth Engineered Shapes products and services

Handle inbound customer calls regarding the technical specifications of materials, products, services and delivery schedulesMaintains a database to allow for outbound lead follow-up calls to potential and existing customers to qualify leads and sell products

Investigate and resolve customer problems relative to technical issues and questions that may arise with regard to our products

Interface as a key team member with Sales, Marketing, Operations, Finance and other departments on important activitiesTracks internal stock levels and outside processing activities for contract customersRespond to customer inquiries (prepare formal quotes and prepare reports of business transactions as requested)Develop strong relationships with multiple levels at each assigned accountResponds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistanceResponds to all customers with urgency and professionalismParticipate in marketing strategy development, provide data as neededOwn and role model Plymouth Tube values and behaviors by embracing and participating in an operating culture that promotes involvement, communication, mutual trust & respect, expectations and accountability, and a passion for excellence.Understands, applies and advocates all Company Environmental and Safety policies, procedures and standards.Understands, applies and advocates all Company Quality Standards.Attends all prerequisite training as required by management.Has the authority to stop a process to correct quality, safety or environmental problems, and to promptly notify Supervisory personnel when processes are noncompliantIs a power user of Plymouth's pricing and costing tools and has the authority to price RFQs within pricing parameters as defined by Plymouth work instructionsExercise independent judgment and handle moderately complex issues and problemsand refer only the most complex issues to higher-level staff

Additional Responsibilities

Occasional travel may be required

Assist with CSR backup training / scheduling, to include company-wide CSR availability calendar

Qualifications and Educational Requirements

Undergraduate Degree or combination of education and experience4-6 years of customer service experience preferably in a manufacturing environmentWorking knowledge of manufacturing processes and/or aptitude and desire to learnExperience in solving customer problemsProven ability to multi-task and prioritizeAttention to detail and accuracy is a mustStrong analytical and mathematical skillsMust be self-motivated, have a high sense of urgency, be able to solve complex problems, situations, be resourcefulMust have a high degree of personal integrity in dealing with co-workersMust be computer literate and proficient with MS OfficeExperience with providing coaching and guidance to less experienced team members preferred

Competencies/Desired Characteristics

Customer focus - monitors client satisfaction (internal or external), establishes partner relationship with clients, visible & accessible to clientsAnalytical and problem solving- The individual identifies, troubleshoots and resolves problems often independently and provides solutions in a timely manner

Teamwork orientation- The individual interacts with co-workers and managers in a

positive manner

Communication proficiency- Communicates well one on one and in small groups, fluent, quick on their feet, command of language, keeps people informedPlanning & organizing- The individual prioritizes and plans work activities and uses time efficiently

Technical capacity - the ability to systematically and through sustained efforts carry outcomplex activities or job functions involving technical skillsDependability- The individual is consistently at work and on time, follows instructionsresponds to management direction and solicits feedback to improve performanceSafety & Security- The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL OPPORTUNITY EMPLOYER:disability/veteran