Acceptance Testing, Alliance/Partner Management, Application Programming Interface (API), Automation, Benchmarking, Budgeting, Business Processes, Change Control, Change Management, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, D Programming Language, Data Migration, DevOps, ERP (Enterprise Resource Planning), Ecosystems, Electronic Data Interchange (EDI), Enterprise Architecture, Finance, Financial Operations, HRIS/HRMS, Healthcare, Independent Software Vendor (ISV), Informatica, Integration Testing, Leadership, Logistics, Maintain Compliance, Manufacturing, Marketing, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Middleware, Performance Metrics, Product Lifecycle Management, Program Planning, Project/Program Management, RAID Storage, REST (Representational State Transfer), Release Management/Engineering, Reporting Dashboards, Requirements Management, Retail, Risk, Risk Management, SOAP (Simple Object Access Protocol), Sales, Service Level Agreement (SLA), Supply Chain, System Integration (SI), Technical Delivery, Technical Leadership, Test Design, Test Strategy, Vendor/Supplier Management, Windchill PLM Software
Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O)
We are seeking a highly experienced Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O) to lead large-scale, enterprise transformation programs. This role is suited for a technically strong delivery leader who has worked in complex SI-led implementations, where multiple large ISVs and third-party platforms are integrated into the core D365 landscape. The individual will play a critical role in governing multi-vendor delivery, managing 3- 6 ISV dependencies, and ensuring seamless integration across the ecosystem. The ideal candidate combines strong technical acumen, integration expertise, and program leadership with the ability to drive alignment across clients, system integrators, ISVs, and internal delivery teams.
Success Profile
The ideal candidate is a technically grounded program leader with proven experience delivering complex D365 CRM + F&O programs involving multiple critical ISVs such as SPS Commerce, Vertex, ZINFI, PLM, and HR integrations.
They bring strong technical depth, vendor orchestration capability, and governance discipline, with the ability to manage large SI-driven programs, align diverse stakeholders, and ensure seamless integration across a highly complex enterprise ecosystem.
Key Responsibilities
1. Program & Delivery Leadership (SI-Led D365 Programs)
Lead end-to-end delivery of large-scale Dynamics 365 CRM and F&O implementations acting as the technical PM within SI-driven programs
Own delivery governance across multiple workstreams including CRM, ERP, integrations, ISVs, and data migration
Drive program planning, execution, risk mitigation, and dependency management across global teams
Lead steering committees, executive reporting, and escalation management
Ensure delivery adherence to scope, timelines, budget, and quality benchmarks
2. ISV Ecosystem & Multi-Vendor Management (Critical)
Manage a complex ISV ecosystem forming part of the core D365 solution landscape, including but not limited to:
SPS Commerce or TruCommerce (EDI / supply chain integrations)
Vertex (indirect tax engine)
SK Soft / SK Global (financial automation)
ZINFI (PRM / partner management)
Windchill / Bluestar PLM (PLM integrations)
Deel (HR / workforce integrations)
DHL/FedEx 4PL
Other logistics, payments, and domain-specific ISVs
Establish clear ownership models, SLAs, and accountability across ISVs and vendors
Drive integration alignment and delivery orchestration between ISVs and core D365 SI teams
Manage cross-ISV dependencies, timelines, and release coordination
Resolve cross-vendor conflicts, integration failures, and delivery risks
Ensure ISV solutions align with enterprise architecture, compliance, and business process goals
3. Integration & Technical Leadership
Govern complex integrations across:
D365 CRM (CE) and F&O
External ISVs and SaaS platforms
Enterprise applications (ERP, PLM, HR, eCommerce, WMS, TMS, banking, etc.)
Define and oversee integration architecture, patterns, and data flow strategies
Lead implementation of:
API-based integrations (REST/SOAP)
Azure Integration Services (Logic Apps, Service Bus, API Management, Data Factory)
Middleware platforms (Boomi, MuleSoft, Informatica, etc.)
Drive data migration, interface design, and integration testing strategy
4. Techno-Functional Coordination
Translate business requirements into technical solutions and integration workstreams
Facilitate design workshops, architecture discussions, and solution validation sessions
Partner closely with:
Solution architects
Technical leads
Functional consultants
Oversee SIT, UAT, deployment, and hypercare activities
Manage change control, release planning, and environment strategy
5. Governance, Risk & Stakeholder Management
Act as the single point of accountability across business, SI, ISVs, and Microsoft stakeholders
Proactively manage:
Integration risks
ISV dependencies and readiness
Multi-vendor delivery challenges
Drive structured governance (RAID logs, KPIs, dashboards, release governance)
Ensure compliance with security, data governance, and regulatory standards
Required Qualifications
10+ years of Project/Program Management experience in enterprise technology programs
7+ years of experience in Microsoft Dynamics 365 CRM (CE) and F&O implementations
Proven experience working in System Integrator-led delivery models
Strong experience managing multiple enterprise ISVs within a D365 ecosystem (e.g., SPS Commerce, Vertex, ZINFI, PLM, tax, EDI, HR systems)
Solid technical understanding of:
D365 CE (Sales, Customer Service, Marketing)
D365 F&O / Supply Chain / Finance
Dataverse and Power Platform
Hands-on knowledge of:
API integrations (REST/SOAP)
Azure Integration Services
Middleware platforms (Boomi, MuleSoft, Informatica, SnapLogic)
Data migration frameworks
Experience with Agile, Scrum, and hybrid delivery models
Strong vendor, stakeholder, and risk management capabilities
Preferred Qualifications
Microsoft Dynamics 365 certifications (CE / F&O / Power Platform)
PMP / PRINCE2 / Scrum certifications
Experience in large global transformation programs (multi-country / multi-ISV rollouts)
Domain experience in Manufacturing, Healthcare, Retail, or Supply Chain
Familiarity with:
Azure DevOps, CI/CD pipelines
DevSecOps and release management practices
Experience working with Microsoft FastTrack and partner ecosystem
Key Skills
D365 CRM & F&O Delivery Leadership
ISV Ecosystem Management (EDI, Tax, PLM, PRM, HR platforms)
SI & Multi-Vendor Program Governance
Enterprise Integration Architecture
Azure Integration Services & API Management
Cross-Functional Global Delivery Leadership
Risk, Dependency & Escalation Management
Data Migration & Release Management