Technical Project Manager

Experience: 15 years in project/program management, with at least 10 years in contact center or customer experience programs. Engage senior/executive client leadership and manage matrixed teams effectively.

Job Title: Technical Project Manager Contact Center Programs
Work Location: Richardson, TX. 75082
Contract duration: 12 Months

Job Description
Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP

Experience: 15 years in project/program management, with at least 10 years in contact center or customer experience programs.

Skill Set:
Google CCAI/Dialog Flow, Contact Center technologies, PMP, Scrum

PMP or Agile/Scrum certification is a plus.