Job Summary:
Lead the delivery of a Druva migration and a Zoom Phone/RingCentral migration. The role requires strong technical
project leadership across endpoint, collaboration, voice, networking, security, identity, support, and business teams,
with disciplined planning for pilot, cutover, adoption, and stabilization.
Key Responsibilities
- Own integrated project plans for the Druva and unified communications migrations, including scope, waves, dependencies,
resources, risks, and acceptance criteria.
- Coordinate endpoint, backup/data protection, collaboration, telephony, network, identity, security, procurement, service
desk, and business workstreams.
- Drive discovery, requirements, design coordination, licensing, pilot, migration waves, testing, porting/cutover, validation,
rollback, and hypercare.
- Manage user communications, training, adoption, support readiness, knowledge transfer, and operational handover.
- Maintain Jira plans, RAID logs, decision registers, change records, migration dashboards, and executive status reporting.
- Ensure data protection, retention, security, availability, emergency calling, number portability, and business continuity
dependencies are addressed.
- Facilitate timely decisions and escalate vendor, technical, schedule, and user-impact risks.
Required Skills and Experience
- 5+ years of technical project management experience in endpoint, backup, collaboration, telephony, or enterprise migration
programs.
- Experience delivering SaaS migrations, data-protection/backup transitions, unified communications, voice, or collaboration
platform transformations.
- Working knowledge of endpoint management, data migration, identity, networking, telephony cutovers, testing, and support
readiness.
- Strong experience coordinating vendors, carriers, engineers, service desk teams, and business stakeholders.
- Proficiency with Jira, project schedules, RAID management, cutover planning, executive reporting, and change
communications.
- Strong written and verbal communication across technical and non-technical audiences.
Preferred Qualifications
- Hands-on or delivery exposure to Druva, Zoom, Zoom Phone, RingCentral, or comparable platforms.
- Experience with number porting, emergency calling, call flows, contact-center dependencies, or global telephony rollouts.
- PMP, CSM, or equivalent certification.
- Experience with endpoint-based backup and global user migration waves.
Critical Competencies
- Migration Planning
- Vendor Leadership
- Cutover Control
- User Adoption
- Technical Coordination
- Risk Management
- Executive Reporting
- Service Readiness
Success Measures
- Migration waves complete with validated data protection, voice, and user-experience outcomes.
- Cutover, rollback, communication, training, support, and hypercare plans are complete and tested.
- Platform ownership, documentation, service processes, and vendor responsibilities are clearly transitioned.