Agile Programming Methodologies, Call Center Management, Call Centers, Customer Experience, Leadership, Project Management Professional (PMP), Project/Program Management, Scrum Project Management and Software Development, Team Lead/Manager, Technical Leadership
Work Location with Zip code: Richardson, TX 75082
Detailed Job Description:- Experience 10 years in project program management, with at least 5 years in contact center or customer experience programs.
- PMP or Agile Scrum certification is a plus.
- Role Technical Project Manager Contact Center Programs
- Lead complex contact center initiatives with strong technical acumen.
- Engage senior executive client leadership and manage matrixed teams effectively.
- Communicate confidently and operate independently.
Minimum years of experience: 10+ years
Education: Bachelor's or Master of Engineeringe
eTeam Inc.
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